Zapath Partners with Verbex to Enhance Voice AI Solutions for Medical Clinics

Introducing the Partnership

Zapath Co., Ltd., based in Shibuya, Tokyo, has recently announced a strategic partnership with Verbex Co., Ltd., a provider of Voice AI platforms, to develop voice AI agents tailored for medical clinics. This collaboration aims to streamline the operations of private healthcare facilities, particularly in automating phone inquiries, appointment bookings, and reminders, thereby alleviating the workload for clinic staff while simultaneously improving patient experiences.

Background of the Collaboration

In private medical practices, phone communication remains a critical touchpoint for patient interaction. However, these clinics have faced several operational challenges, such as difficulties in hiring receptionists, inconsistencies in service quality, and missed opportunities after hours. The evolution of generative AI and voice AI technologies has made it increasingly feasible to implement “Voice AI Agents” that can handle customer interactions in a manner that closely resembles human conversation.

Verbex’s vision is to “connect the world through voice,” and it provides solutions that ensure low-latency, natural voice interactions. On the other hand, Zapath specializes in offering AI Business Process Outsourcing (BPO) services specifically designed to support aesthetic medical practices, thereby strengthening operational frameworks with a combination of AI technologies and industry expertise.

Through this partnership, both companies will drive the implementation of innovative clinic operations starting from voice-based interactions.