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Toma Unveils New AI Features for Automotive Dealerships

In a significant move for automotive dealerships, Toma, a leader in AI technology, has rolled out promising features aimed at optimizing customer interactions and enhancing operational efficiency. After successfully automating over 1 million dealership calls since its launch in 2024, Toma’s innovations now include an integrated hub named Inbox alongside critical safeguards designed specifically for dealerships.

A Unified Approach to Automotive Service

Toma's new Inbox feature acts as a centralized system that integrates calls, texts, and follow-ups into one streamlined request queue. This innovative solution helps dealerships address customer inquiries more effectively while ensuring that no communication is overlooked. The Inbox not only organizes conversations by urgency and status but also provides full visibility into the communication history, including transcripts and internal notes. Such a system empowers teams to respond quickly to critical customer needs.

Chris Murphy, General Manager of Volkswagen of Oakland, commented, "Inbox offers my team a straightforward method to determine priority tasks at any given moment. It allows AI to manage routine communications, while we can focus on engaging with customers needing human interaction instantaneously. Our teams are closing the loop faster and are able to devote more time to in-person customer service."

Safeguards for Enhanced Trust and Control

As the automotive industry increasingly adopts AI technologies, concerns around trust and control have emerged among dealership staff. Therefore, Toma has introduced dealer-specific Safeguards within its Service Agent product. These are designed to protect revenue retention and reputation while ensuring a high-quality customer experience. With automated transfers of calls based on customer frustration or key phrases, Toma ensures a human touch is never far away when needed—remedying concerns of customers left in disarray due to AI conversations.

The safeguards include:

• - Transfer Triggers: Automatically reroutes calls to the appropriate person based on detected frustration, ensuring rapid resolution.
• - Follow-up Alerts: Signals conversations that require human oversight, enabling faster resolution.
• - Transfer Clawback: Retrieves unanswered transfers, preventing customers from feeling abandoned.

Monik Pamecha, Co-Founder and CEO of Toma, emphasizes the importance of trust. He stated, "Toma's AI agents are crafted specifically for each dealership, allowing them to trust the AI to uphold their operation's credibility. By merging safeguarded autonomy with clear operational oversight, we assist teams in answering every call efficiently without compromising the customer’s experience."

Transforming Customer Interactions

The synergy between Toma’s AI capabilities and the new Inbox feature represents a pivotal shift in how dealerships can conduct their operations. With an average increase of $30,000 in service revenue each month attributed to the automation of calls, Toma is proving that integrating AI is not just about efficiency but also about enhancing the quality of customer interactions.

Founded by a talented group of engineers and automotive veterans, Toma is at the forefront of transforming dealership operations. Backed by prominent investors like Andreessen Horowitz and Y Combinator, the company is reshaping how dealerships engage with customers during the AI era.

For more insights into Toma and to stay updated on its evolving services, visit toma.com.