North End Teleservices CEO Honored with City Key and Proclamation in Omaha

North End Teleservices CEO Honored with City Key and Proclamation

On February 5, 2026, Omaha's Mayor John Ewing awarded Carmen Tapio, the founder and CEO of North End Teleservices, with a prestigious proclamation and the key to the city. This recognition celebrates her profound economic impact on the Midwest over the past decade. The announcement coincided with the Omaha Chamber of Commerce's annual meeting, highlighting Tapio's essential role in showcasing how innovative and inclusive economic growth can thrive in the heart of America.

Since its inception in 2015, North End Teleservices has evolved from an emerging startup into Nebraska's largest African American-owned business. Under Tapio's guidance, the company has injected over $600 million into the regional economy, achieving the notable distinction of being featured five times on Inc. magazine's list of the 5000 fastest-growing private companies in America. In addition, Tapio was recognized as part of the 2025 Real Leaders' Most Impactful Companies.

Tapio's strategy involved establishing operations in economically underserved areas, successfully transforming her company into one of the top 100 small businesses in the nation, as designated by the U.S. Chamber of Commerce in 2024. Through this approach, Tapio set a replicable model for local economic revitalization.

Mayor Ewing stated in the proclamation, "Carmen Tapio's leadership demonstrates that when a leader is committed to their community, their business becomes a vehicle for collective success, triggering a ripple effect that strengthens family structures and fosters a more inclusive economy."

Tapio's influence goes beyond impressive business metrics; she has also served as the only person to preside over the Greater Omaha Chamber of Commerce board consecutively for two years, transitioning from a member to a mentor for a new generation of business leaders.

Her commitment to talent development was further marked by her recent distribution of $60,000 in scholarships to twelve undergraduate students, solidifying the talent pipeline in the Silicon Prairie area and ensuring its vibrancy and diversity. Moreover, her newly established enterprise, Forever North Real Estate, is currently leading the largest private investment project in North Omaha, aiming to reshape the area into a comprehensive hub for work, living, and recreation.

In her acceptance remarks, Tapio shared, "I believe in the power of the human spirit and that anything is possible. Receiving the city key is not merely a personal accolade, but a powerful testament to the outcomes we can create when we open doors of opportunity for others. We are proving that America’s heartland is not just a place where businesses can survive; it is a fertile ground for innovation."

About North End Teleservices

North End Teleservices LLC is a global provider of omni-channel outsourced contact center services, serving both governmental and business sectors. The company is dedicated to the mission of 'creating jobs, changing lives.' Recognized as one of the top 100 small businesses in America by the U.S. Chamber of Commerce in 2024, North End is a certified woman-owned, minority-owned, HUBZone, and Enterprise Zone business. It strives to extend customer brands and service delivery models through customized contact center operations for medium to large B2B, B2C, and governmental organizations.