#Japan #Tokyo #MiiTel #RevComm #AI call assistance

RevComm Unveils MiiTel Synapse Copilot

RevComm, a Tokyo-based company known for its cutting-edge AI solutions, has recently launched an innovative feature called MiiTel Synapse Copilot. This new functionality is integrated into their phone analytics AI, MiiTel Phone, allowing real-time assistance during phone calls. This advancement aims to aid organizations facing a shortage of skilled personnel in optimizing customer interactions.

Addressing the Challenges of Workforce Shortages

As companies grapple with a decreasing workforce due to demographic shifts, especially in the sales sector, hiring experienced operators has become increasingly difficult. This shortage impedes the rapid development of new and less experienced employees, placing additional burdens on managers who must train them. While traditional voice analysis tools focus on post-call evaluations, the demand in the field is for immediate decision-making support during customer interactions.

In response to these challenges, RevComm has developed MiiTel Synapse Copilot. This AI-driven feature supports conversation flow in real-time, enhancing the quality of customer service without depending solely on an individual's skills.

Key Features of MiiTel Synapse Copilot

The MiiTel Synapse Copilot provides support in three main areas:

1. Real-Time Summarization During Calls
The AI generates live summaries as calls progress, ensuring that the agent can streamline their responses. Crucially, it checks for any critical information that should be addressed—such as budget, implementation timelines, or decision-makers—alerting users to any oversights in real-time. This minimizes the risk of missing key points that could lead to lost sales opportunities.

2. Automation of Post-Call Tasks
Immediately after a call, agents can utilize a single-click function that allows the AI to process the conversation and create necessary documentation quickly. Whether generating texts for CRM systems like Salesforce or drafting follow-up emails, the process is made more efficient. The AI can also adapt to specific industry formats—such as job postings in recruitment or proposal outlines in real estate—thus significantly reducing administrative burdens and maximizing time spent on customer engagement.

3. Reducing Managerial Load
With real-time assistance guiding agents toward high-quality interactions, managerial oversight is less demanding. Managers are no longer required to review every single conversation, allowing them to focus on coaching strategies that utilize AI-generated insights for more effective training methodologies.

Commitment to Communication Innovation

RevComm is committed to its mission to reinvent communication and create a society where people connect meaningfully. As it continues to enhance the value of the MiiTel brand, the company aims to improve productivity across various sectors and address the pressing communication challenges that arise in an increasingly digital world.

About RevComm

Founded under the belief of revamping communication and fostering human connections, RevComm employs advanced voice technologies and AI to solve communication issues. Its offerings include several AI applications, such as MiiTel Phone for phone analytics, MiiTel Call Center for call center analysis, and MiiTel Meetings for web conferencing analytics. RevComm is recognized for its innovations, having been named one of the Forbes AI 50 for 2023 and receiving accolades from CES® 2025 and the Japan Startup Awards in 2025.

For further information, visit RevComm’s official website.