#USA #Cleveland #Customer Experience #Hyland #IDC Award

Hyland Recognized for Customer Excellence

Hyland, a trailblazer in the Content Innovation Cloud™, has been honored with the IDC 2025 Customer Experience (CX) Award for its standout performance in content and experience management. This award highlights the company's unparalleled dedication to customer success and innovation. Hyland's commitment to delivering exceptional value has not only set it apart from competitors but has also established new benchmarks in customer satisfaction.

The accolade was confirmed on January 13, 2026, when Hyland announced its recognition due to high marks in the global CX Path survey conducted by IDC, which evaluated over 200 vendors based on feedback from nearly 2,900 organizations worldwide. This extensive survey underscored Hyland's superior performance across more than 30 customer satisfaction criteria, including product innovation, easy integration, realized value, and outstanding customer support.

The results also indicated that Hyland consistently outperformed the industry average and was categorized among the top-rated providers in the content and experience management application sector. Customers have lauded the company's ability to offer innovative features such as agent-based automation, enhanced analytics, and seamless ecosystem integrations, which significantly contribute to measurable business value.

A Testament to Innovation and Customer Focus

Rob Kaloustian, Chief Customer Officer at Hyland, expressed pride in this recognition, stating, “Customer success and the relentless pursuit of product innovation are the core values of Hyland. This accolade strongly affirms that our Content Innovation Cloud platform and agent-based automation solutions deliver significant and measurable results.”

As businesses pivot towards more robust content and experience management applications, the IDC survey revealed that 72% of companies plan to increase their investments in these solutions over the next year, focusing particularly on innovative features and capabilities. Hyland remains at the cutting edge, maintaining its market leadership by continually enhancing its products, offering transparent roadmaps, and providing top-notch customer support. This proactive approach enables clients to confidently adapt to evolving business requirements.

Hyland's recognition is also a testament to its credibility, as thousands of organizations worldwide, including many Fortune 100 companies, trust the solutions provided by this pioneering company. The integration of AI capabilities into operations illustrates how Hyland empowers teams to redefine their workflows and client interactions.

For more information regarding Hyland's extensive platform and solutions designed for actionable insights and driving automation, visit Hyland.com.

In summation, Hyland’s achievement of the IDC 2025 Customer Experience Award reflects its unwavering commitment to customer satisfaction by providing innovative solutions that respond to the dynamic needs of today's businesses. As the landscape of content management evolves, Hyland's leadership ensures that its clients are well-equipped to face future challenges with confidence and agility.