#Japan #Digital Adoption #Chiyoda #TechTouch #Yokowo

Transforming Expense Management: Yokowo's Leap with TechTouch

In a significant move towards digital transformation, Yokowo Co., Ltd., an independent manufacturer of electronic components with a global presence, has adopted TechTouch's digital adoption platform (DAP) to enhance its expense management system. This collaboration aims to automate input processes and significantly reduce the workload associated with expense reporting for all employees, thus seeking to maximize efficiency and effectiveness during system replacements.

Background of the Adoption

Yokowo, which has been driving a digital transformation initiative under its management policy of 'Evolutionary Management,' recognized the need to refurbish its traditional systems as part of its comprehensive process re-engineering efforts. The introduction of a cloud service specifically designed for expense and invoice management represents more than just a system upgrade; it serves as a critical step towards the full automation of expense processes. This shift promises to significantly alleviate the indirect workload for employees while reinforcing accurate cost management and internal controls. A pressing challenge remains to ensure smooth adoption and avoid disruption during the transition to the new system.

Key Factors in the Decision

When considering the adoption of a DAP platform, Yokowo evaluated various tools and ultimately chose TechTouch. A primary reason was TechTouch's no-code interface, allowing front-line departments to intuitively create and maintain operational guides. Furthermore, the extensive support from a customer success team, rich in experience with over a hundred successful deployments, ensures that both system characteristics and internal rules are interwoven into the design and improvement cycles. Another factor was the phased project approach of prioritizing critical business functions instead of creating numerous guides all at once, aligning perfectly with Yokowo's vision of a user-centric improvement cycle. Additionally, the availability of custom templates tailored to the company's expense management rules was seen as crucial for rapid implementation and realizing benefits in a short timeframe.

Anticipated Outcomes

Historically, Yokowo faced challenges with expense management, such as errors in account selection and receipt submissions leading to increased workload for the accounting department. TechTouch addresses these issues through auto-filling and automatic clicks guided by navigational prompts. The following results are anticipated from this implementation:

• - Reduction in Work Hours: By eliminating input errors and rejections, it is expected that the company will save an average of 114 hours per month in expense processing.
• - Decreased Employee Load: With navigation guides simplifying the process, employee operational time is minimized.
• - Reduced Indirect Department Burden: Real-time guidance based on internal regulations will significantly lower the number of rejections and inquiries directed to accounting.
• - Improved Data Accuracy: The implementation will facilitate high-accuracy data accumulation for future analytical needs by preventing inconsistencies.

Future Prospects

Yokowo positions TechTouch as an essential tool for ensuring successful system replacement and is prioritizing the operational stabilization and maximization of results in expense reporting and invoice processing functions. By standardizing guide designs and utilizing templates, Yokowo aims to enhance user interface quality and improve adoption rates. Additionally, analyzing inquiry trends and refining guides will strengthen stable operations and organizational integration. In the long run, the success of this project is set to inform the rollout of similar systems, with plans to introduce multilanguage support in overseas locations being a future objective. This initiative is part of a broader strategy to cultivate a digital utilization culture and further promote digital transformation across the company.

Insights from Yokowo's Management

Yuriko Fujitsu, a section chief in the Finance Department at Yokowo, emphasized that the replacement of the expense management system represents a major company-wide project. The success hinges not only on the functionality of the system but on seamless integration into everyday operations for employees. Given that expense management involves all employees, minimizing the burden on both the operational and accounting departments by reducing inquiries and rejections is essential. The introduction of TechTouch is expected to automate complex operations, thereby easing the transition and minimizing the stress associated with the system change. Furthermore, continuous collaborative support from TechTouch's experienced customer success team will enable Yokowo to identify and improve genuine issues, maximizing the investment's return on the system's introduction.

About Yokowo Co., Ltd.

Established in 1922, Yokowo Co., Ltd. is an independent comprehensive manufacturer specializing in antennas and connectors. With micro-precision processing technology at its core, the company operates four main business fields: automotive antennas, connectors for semiconductor testing, connectors for electronic devices, and precision components for the medical field. Expanding its business scope from social infrastructure systems to medical devices, Yokowo aspires to contribute to safe and comfortable living for people.

About TechTouch, Inc.

TechTouch, Inc. offers the digital adoption platform (DAP) known as TechTouch, leading the domestic market share. The platform supports over 9 million users and is adopted by numerous large enterprises and government offices. TechTouch's no-code system simplifies the creation and implementation of operational guides, reducing the burden on system administrators while promoting seamless user adoption. With various accolades, including the Good Design Award and J-Startup recognition by the Ministry of Economy, Trade, and Industry, TechTouch continues to focus on enhancing its DAP with AI features and has recently launched the AI decision-making agent, AI Central Voice, to support all companies in their IT utilization.

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