#None #Chief Client Officer #Vaimo #Martin Hjalm

Vaimo Appoints Martin Hjalm as Chief Client Officer for North America

In an exciting development, Vaimo, a global leader in digital experience services, has appointed Martin Hjalm to the position of Chief Client Officer for North America. This strategic move aims to enhance client success and foster long-term growth in an increasingly complex and competitive digital landscape.

Hjalm's new role will focus on addressing the pressures that clients face to achieve growth and operational efficiency. By spearheading Vaimo’s client growth strategy, he will oversee initiatives aimed at improving digital performance, accelerating online revenue, and transforming client experiences across various commerce and digital channels.

With years of experience collaborating with top retail and manufacturing brands across North America, Hjalm has a proven track record in translating intricate business roadmaps into tangible results. His expertise is expected to be invaluable as Vaimo continues to deepen its client relationships and expand its influence in the digital commerce sector.

Interestingly, Martin Hjalm isn't new to Vaimo; he first encountered the agency during his tenure at Brown-Forman, where he benefited from Vaimo’s high-quality service and strategic approach. Joining Vaimo in 2019, he played a crucial role in launching the company's operations in North America and has been instrumental in establishing foundations that continue to drive growth.

Farah Aslam, CEO of Vaimo North America, praised Hjalm's leadership abilities, stating, "Martin has consistently led by example, demonstrating what client leadership should entail. His commitment to fostering long-term relationships with our clients has been evident, and his impressive results speak volumes about his effectiveness."

Reflecting on his new position, Hjalm expressed enthusiasm for the opportunity, noting, "I derive most of my energy from direct client interactions; listening to their challenges and helping them devise practical solutions. My primary focus will be to support our clients in achieving growth, enhance their performance, and create exceptional digital experiences."

Under Hjalm’s leadership, Vaimo has achieved significant outcomes, boasting a remarkable 98% project success rate, a 95% client retention rate, and an impressive Net Promoter Score (NPS) of 67. These metrics not only highlight the agency’s dedication to client satisfaction but also reflect Vaimo’s capacity to deliver results that align with its clients’ strategic goals.

As Vaimo continues to carve out its niche in the digital commerce space, Martin Hjalm's role as Chief Client Officer stands to solidify the agency’s reputation for fostering meaningful partnerships and delivering measurable outcomes that help clients thrive in their respective industries.

As a full-service digital experience agency, Vaimo is renowned for its expertise in digital commerce, content management, data management, and insights activation. Besides its strategic focus on digital transformation, Vaimo prides itself on cultivating long-lasting partnerships with brands, retailers, and organizations worldwide, emphasizing a localized approach while having a global presence.

To learn more about Vaimo and the remarkable initiatives that are underway in North America under Martin Hjalm's guidance, visit vaimo.com and explore how they can assist you in navigating the digital landscape effectively.