TTEC Digital Partners with Verint to Enhance Customer Experience Solutions on Google Cloud

TTEC Digital and Verint Join Forces to Revolutionize CX Automation

TTEC Holdings Inc., renowned as a global leader in customer experience (CX) technology, recently announced an important development in their strategic partnership with Verint®, famously dubbed The CX Automation Company™. This partnership is poised to enhance TTEC Digital's portfolio by incorporating Verint's comprehensive CX Automation platform into TTEC’s offerings on the Google Cloud Platform (GCP).

In a statement from John Wolf, vice president of TTEC Digital, he expressed excitement over deepening their collaboration with Verint, emphasizing how this integration will enhance their cross-platform capabilities throughout the CX landscape. He noted that by providing Verint’s innovative CX Automation platform on GCP, customers will gain immediate access to cutting-edge enhancements designed to improve customer loyalty, drive revenue growth, and streamline operations across their contact centers.

As organizations embrace the movement towards cloud technologies, the demand for efficient and effective CX solutions is at an all-time high. According to Verint’s John Bourne, senior vice president of Global Partners and Alliances, the strategic expansion of this partnership is timely, considering the mounting interest in leveraging CX Automation to achieve concrete business results. Verint's solutions will now expedite the delivery of these capabilities to customers via TTEC Digital's Google Cloud services.

Wolf further emphasized that AI-powered CX automation is rapidly becoming a vital trend within the cloud contact center sphere. TTEC aims to allow organizations to utilize the latest innovations continuously without the financial burden and lengthy processes typically associated with traditional premise upgrades.

To help clients maximize the benefits of Verint’s unique capabilities, TTEC Digital is committed to offering a full range of consulting, integration, and support services. By merging TTEC Digital's vast expertise in Cloud Contact Center as a Service (CCaaS), Google AI, and cloud infrastructure with Verint's state-of-the-art CX Automation platform, this collaboration is strategically positioned to present a best-in-class solution at a competitive price point.

The partnership also underscores TTEC's capacity to cater to a diverse clientele, ranging from established brands to enterprising disruptors. The company's dedication to delivering outstanding customer experiences across every interaction channel is pivotal to their client satisfaction successes globally. This ongoing commitment facilitates the delivery of superior customer experience that TTEC aims to provide — an endeavor that has positioned them favorably across industry benchmarks regarding customer, client, and employee satisfaction scores.

Founded in 1982, TTEC Holdings, Inc. has cemented its reputation as a driving force in shaping customer interactions, fusing human elements with advanced technology to cultivate not just happy customers but remarkable business outcomes. With a diverse workforce spanning six continents, TTEC continues to push the boundaries of what's possible in CX management.

This collaboration between TTEC Digital and Verint represents another step forward in their quest to enhance customer experience by leveraging cutting-edge technology. As this partnership unfolds, it will undoubtedly yield significant enhancements to customer engagement strategies in the digital age.

For more information on TTEC’s comprehensive solutions and their partnership with Verint, visit ttec.com.