LEEEP Introduces New Product Q&A Feature to Enhance Customer Experience

LEEEP Unveils Innovative Product Q&A Feature

In an exciting development for e-commerce businesses, REGALI Co., Ltd. has announced the addition of a new Product Q&A feature to its customer experience enhancement platform, LEEEP. This feature allows users to post questions about products on e-commerce sites, which can then be answered by e-commerce managers or store staff. By addressing uncertainties and queries before purchase, the feature aims to bolster users' confidence and ultimately improve purchase rates.

Background of the Release

As the e-commerce market continues to expand, consumers are increasingly seeking detailed information about products. Questions like, “How does this perform in real life?” and “Will this meet my specific needs?” are becoming more common. However, e-commerce operators face several challenges:

- Individual inquiry responses are often not stored as sustainable assets.
- There are operational burdens from frequently addressing the same questions.
- There is insufficient sharing of queries from potential buyers with other users.

To tackle these challenges, LEEEP has expanded its concept of “content that generates empathy and trust,” accumulated through reviews, user-generated content (UGC), and videos, to ensure potential buyers can resolve their doubts before making a purchase decision. By visualizing and institutionalizing questions and answers as valuable content, LEEEP aims to enhance user satisfaction and encourage purchasing actions.

Overview of the Feature

1. Question Submission and Answer Management on E-Commerce

Users can submit questions directly from product pages. E-commerce managers and store staff can respond through the management interface, effectively resolving any doubts on the spot.

2. Brand Protection Through Controlled Operations

All questions and answers submitted can be moderated for approval or rejection via the management interface. This feature safeguards against inappropriate posts while ensuring a safe and consistent Q&A operation that aligns with the brand’s tone.

3. Aggregation of Q&A by Product Group

By organizing similar or series products into groups, questions within a group can be systematically managed and displayed, allowing efficient Q&A operations even on sites with numerous products.

4. Visibility of Contributions by Staff

The platform visualizes contributions by e-commerce managers and store staff based on the number of answers and response statuses, transforming Q&A responses from personal tasks into assets for continuous operational improvement and team evaluation.

In addition, when utilizing LEEEP’s social features, staff in stores receive notifications when users post questions, allowing them to respond directly through their apps. This enhances the collection of knowledgeable answers from staff and visualizes individual contributions.

Expected Benefits

- Enhanced purchase rates by resolving users' uncertainties before purchase.
- Reduced operational burdens for e-commerce operations through efficient inquiry management.
- Improved product understanding through the accumulation of user-centric queries.
- Asset accumulation of corporate knowledge from responses provided by e-commerce managers and store staff.

LEEEP remains committed to fostering a customer experience where users can confidently select products through effective doubt resolution.

About LEEEP

LEEEP is a cutting-edge platform designed to integrate brand storytelling with customer experiences, transforming e-commerce into an environment of empathy and immersion. With various functionalities, including UGC, reviews, videos, and web support, it highlights the attractiveness and reliability of brands. Currently, over 1,900 e-commerce sites employ LEEEP, allowing for easy enhancement of brand experiences without coding knowledge.

Key Features of LEEEP

1. Richening E-Commerce Experience with Varied Content

By leveraging UGC, videos, web support, and reviews, LEEEP enriches site content, driving up CVR, user engagement, and order values.

2. Easy Implementation and Management Without Coding

The platform enables simple implementation even for those without specialized knowledge. The intuitive management interface ensures efficiency, even for small teams, significantly cutting operational costs.

3. Unified Management Without Multiple Tools

With LEEEP, businesses can manage all essential customer touchpoints—including UGC, reviews, videos, Q&A, and web support—from a single interface, simplifying content operations and data management without the need for multiple SaaS collaborations.

Corporate Overview

- Company Name: REGALI Co., Ltd.
- CEO: Koichiro Inada
- Location: Shibuya, Tokyo, Japan
- Business: Development and provision of the customer experience enhancement platform, LEEEP.
- Website: REGALI