#Japan #Tokyo #Customer Harassment #Seminar

Combatting Customer Harassment: A New Seminar in Tokyo

On September 25, 2025, Tokyo will host a significant seminar aimed at preventing customer harassment in businesses and organizations. This event is part of the Tokyo Metropolitan Government’s initiative to enhance understanding and responses to customer harassment (known as 'Kasu Hara') within various sectors.

This second seminar, an advanced-level session, will delve deeper into the psychological aspects related to customer harassment and provide crucial strategies for effective organizational responses.

Seminar Overview

• - Date: September 25, 2025 (Thursday) from 14:00 to 16:00 JST
• - Registration Period: August 20 to September 19, 2025
• - Format: Online live streaming (with recorded sessions available later)
• - Participation Fee: Free
• - Registration Link: Sign Up Here

Attendees will gain insights into both the victim's and the perpetrator's psyche, enhancing their understanding of the complexities surrounding customer harassment incidents. Participants will engage in examining specific case studies and learning effective methods for addressing these issues within their organizations.

Key Themes of the Seminar

• - Understanding the psychology of Kasu Hara victims
• - Exploring the mindset of Kasu Hara perpetrators
• - Strategic responses derived from real-life cases
• - Preparing an organization's response to Kasu Hara
• - Constructing effective internal systems for management
• - Practical use of operational manuals
• - Q&A Session

About the Speakers

The seminar will feature insights from notable expert Ken Fujiki, who is affiliated with the Japan Harassment Risk Management Association. Ken Fujiki specializes in handling customer harassment and organizational complaint management, boasting a rich background with over 3,000 individuals trained during his career at Bell System 24. Today, he actively conducts practical training and lectures for both private companies and public agencies. One of his notable publications is *