Innovative Remote Citizen Services Tested with Robotics and 5G Technology in Ota City

Innovative Remote Citizen Services Tested in Ota City

In an exciting advancement for technological integration in public services, three major companies - avatarin, Altiuslink, and Campus Create - are collaborating on a pilot program set to begin on October 20, 2025, in Ota City, Japan. This initiative aims to enhance administrative service accessibility through the use of remote-controlled avatar robots and local 5G technology.

The program will involve the deployment of the avatar robot known as "newme" at the Ota City Hall and the Chitose Special Branch Office. The pilot aims to explore the effectiveness of providing administrative guidance and multilingual support through these advanced technologies. The project builds on previous trials and aims to further establish a technological framework that allows efficient public service operations from a single location.

Details of the Pilot Program

From October 20 to November 14, 2025, a dedicated operator will control multiple avatar units at various locations, performing tasks such as guidance, support for administrative procedures, and handling inquiries. This innovative approach is designed to streamline workflow, improve resident satisfaction, and assess the potential for digital transformation (DX) in local government operations. By applying remote assistance strategies, the program seeks to enhance service delivery and address crowds more flexibly.

The project is fully supported by the Tokyo NEXT 5G Boosters Project, a governmental initiative aimed at promoting the utilization of next-generation communication technologies. Key players like the Graduate School of Engineering at the University of Tokyo are collaborating with avatarin for technical research related to local 5G infrastructures.

Goals and Project Background

This pilot is an integral part of Ota City's push for DX, which was outlined in the city's DX Promotion Plan, set forth in March of the year before (Reiwa 7). It aims to foster a city transformed by digital innovation by 2040. Prioritizing user-friendly services through technology-driven strategies, Ota City envisions a future where digital solutions enhance administrative interactions.

By melding high-capacity local 5G with the low-latency capabilities of avatar technology, the initiative represents a novel frontier in public service delivery. The goal is to create a proactive and engaging avenue for residents to access government services remotely, thus improving the quality of life for citizens in the region.

Each Company’s Role

In this groundbreaking effort:
1. avatarin is responsible for overall management, project execution, and avatar technology deployment.
2. Altiuslink facilitates operational designs and supplies insights into business process outsourcing as it pertains to digital services.
3. Campus Create acts as a promoter of the Tokyo NEXT 5G Boosters Project and offers vital support for the trial.
4. NEC Networks & System Integration ensures the installation and management of local 5G.
5. Ota City provides the infrastructure for trials and coordinates all activities within the city hall.
6. The University of Tokyo provides expertise on technology implementation and infrastructure support related to local 5G.

Conclusion

Through this collaborative pilot program, Ota City aims to not only increase operational efficiency but also enhance citizen engagement and satisfaction in government services. This initiative marks a significant step towards the incorporation of advanced technology into local governance, potentially setting a precedent for the future of public service delivery throughout Japan and beyond.