Billtrust Introduces Cutting-Edge Innovations to Collections Software for Enhanced AR Processes

New Innovations in Billtrust's Collections Software

Billtrust, a prominent player in the B2B accounts receivable and payment software market, has recently unveiled significant upgrades to its Collections solution. These advancements set a new benchmark for accounts receivable (AR) teams, merging automation, AI-driven insights, and streamlined workflows into one highly functional platform. This initiative aims to enhance cash flow, minimize risks, and elevate customer experiences.

Unifying Advanced Technologies

The newly released features encompass advanced capabilities such as Agentic Email, Cases for dispute management, a Credit Review function, and Collections Analytics. Together, these tools help eliminate outdated manual methods, ensuring compliance and driving better financial results.

Agentic Email: Revolutionizing Email Management

One of the standout features is Agentic Email, which transforms how collections teams navigate their email interactions and complex workflows. Utilizing AI for advanced task recognition and intelligent responses, this feature allows AR professionals to manage their high volumes of emails efficiently. By instantly identifying key actions and gathering relevant data, Account Receivable agents can resolve issues up to ten times faster. This not only improves communication timeliness but also reinforces customer satisfaction through prompt resolutions.

Cases: Streamlined Dispute Management

The Cases feature provides an integrated solution for managing disputes that were previously cumbersome and segmented. Any disputes initiated through eInvoice Connect—the platform's billing and payments portal—are directly channeled into the Collections system. This automated process allows for real-time tracking of disputes, ensures they cease from standard dunning workflows, and is managed within a centralized portal. The result is enhanced visibility for teams, fewer mistakes, and quicker resolutions that maintain strong customer relationships and improve cash flow.

Credit Review: Intelligent Risk Management

The Credit Review feature stands out by merging credit assessments with collections processes into a single, advanced workflow. Unlike traditional systems that only evaluate new credit requests, Billtrust offers ongoing monitoring and management within a unified dashboard. This functionality enables teams to modify customer credit limits, flag accounts, and process new applications all in one place. With the addition of AI-triggered alerts and scheduled reviews, businesses can proactively counteract bad debts and foster strategic growth.

Collections Analytics: Real-Time Performance Insights

The Collections Analytics tool empowers finance teams by providing real-time visibility into collections performance. With metrics like the Collections Effectiveness Index (CEI) and anomaly detection through Billtrust Autopilot, teams can identify potential issues, benchmark their efficiency, and mitigate risks effectively. Enhanced dashboards and detailed reports cultivate a data-driven approach allowing organizations to continually refine their collections strategies and outcomes.

Commitment to Customer Experience and Operational Efficiency

According to Sunil Rajasekar, CEO of Billtrust, these upgrades epitomize the future of collections—one that is intelligent, automated, and focused on customer satisfaction. By embracing these innovations, Billtrust is committed to modernizing operational frameworks, lowering risks, and unlocking new performance avenues for businesses.

About Billtrust

Billtrust is recognized for enabling finance leaders to expedite payment processes, manage expenses effectively, and maximize overall customer satisfaction, processing over $1 trillion in invoices. The company prides itself on leveraging AI-powered solutions throughout the accounts receivable lifecycle, helping clients provide exceptional customer experiences.

In conclusion, Billtrust's latest offerings are a game-changer for companies looking to streamline their accounts receivable operations, relying on modern technology to enhance performance, compliance, and customer relationships.