#Japan #Customer Support #AI Agents #Chuo #CAC

Embrace the Future of Customer Support with CAC's AI Conference

CAC, based in Chuo City, Tokyo, is excited to announce its online conference, "Are We Nearing the Era of AI Agents? Transforming Customer Support by 2025—Strategies for Businesses to Leverage AI Now," taking place from June 24 to June 26, 2025. This three-day event will focus on the transformative potential of AI in the customer support sector.

Conference Overview

As we approach 2025, the integration of AI technology in customer support is set to reach new heights. Many businesses are grappling with questions such as, "How can we enhance efficiency in our operations?" and "To what extent can AI agents be effectively implemented?" With the rapid advancements in AI technologies, such as DeepSeek and Cristal Intelligence, the accuracy of conversational AI and data analysis capabilities has seen significant improvement. AI is increasingly capable of handling a diverse range of tasks, leading to a shift in the role of human operators.

However, the effective utilization of AI agents is still in its nascent stages, leaving many companies pondering the critical question: "Where should we start?" This conference will shine a light on cutting-edge technologies including voice recognition, chatbots, conversational AI, and emotion analysis AI, as leading AI solution companies come together to share case studies and actionable strategies for immediate implementation.

Don't miss this valuable opportunity to prepare for the era of AI agents!

Event Details

• - Dates: June 24 (Tue), June 25 (Wed), and June 26 (Thu), 2025
• - Time: 10:00 AM - 4:50 PM (JST)
• - Format: Online (Zoom)
• - Participation Fee: Free
• - Organizer: CAC Emotion Analysis Business Promotion Office
• - Official Website: AI Conference 2025

Featured Sessions

The conference will feature various sessions aimed at exploring the latest AI technologies and their applications:

1. Post-Processing Efficiency Session (20 minutes each)
- AI Square Inc.: "Examples, Challenges, and Future Prospects of AI Utilization in the Contact Center Industry"
- Mobilus Inc.: "Transforming Overlooked Customer Feedback into Value with Generative AI"
- Optage Inc.: "Unleashing the Profit Center Potential through Post-Processing Utilization!"

2. Operator Support Session (20 minutes each)
- Karakuri Inc.: "Transforming Conversation Records into Value with AI Voice Search"
- Givery Inc.: "The Impact of AI Agents on Contact Center Operations"
- PKSHA Communication: "Starting AI Utilization in Contact Centers"

3. FAQ Session (20 minutes)
- Helpfeel Inc.: "Balancing Efficiency and Customer Satisfaction with AI and RAG"

4. Email Response Session (20 minutes)
- Raks Inc.: "Strategies for Handling Email Inquiries without Compromising Customer Satisfaction"

5. Training and Quality Assessment Session (20 mins, combined session 40 mins)
- CAC & Marubeni Information Systems: "A New Era of Response Evaluation Supported by AI"
- VideoTouch Inc.: "Dramatic DX Strategy in Contact Center Training through AI Role-Playing"

6. VOC Analysis Session (20 minutes each)
- RightTouch Inc.: "Leveraging Customer Voices as Business Assets"
- Retrieval Inc.: "AI Analysis Revolution with YOSHINA"
- Colabos Inc.: "Unlocking the Treasures in Call Data for Deep Insights"

7. Automated Voice Response Session (20 minutes each)
- IVRy Inc.: "Achieving 70% Automation in Phone Operations with Non-Hallucinating Generative AI"
- Masterpiece Group Inc.: "Enhancing Automated Phone Response Capabilities with AI-BPO Agent"

8. User Session (20 minutes each)
- Altius Link Inc.: "Improving Quality through Automatic Evaluation in KDDI Call Centers"
- TMJ Inc.: "The Reality and Future of Next-Generation Contact Centers with AI Agents"

Note: All program dates will follow the same schedule. Only June 24 will be live-streamed, while June 25 and 26 will feature recorded sessions. Content and speakers may change.

Registration Information

Participation is free! Register via the following link: Conference Registration

Introduction to CAC's Beluga Box SaaS

The "Beluga Box SaaS", equipped with the emotion analysis AI "Empath", offers comprehensive support for operator care and call quality evaluation in call centers. Key features include measuring operator morale, customer satisfaction assessments, and automatic call quality evaluations.

• - URL: Beluga Box

About CAC

• - Location: 24-1 Nihonbashi Hakozakicho, Chuo City, Tokyo
• - CEO: Hirotomu Sabetou
• - Capital: 400 million yen (100% subsidiary of CAC Holdings listed on the Tokyo Stock Exchange)
• - Business Services: System development, management services, and contracted operations
• - Corporate Site: CAC

This announcement is issued as of the date, and details are subject to change without notice.