#United States #Dallas #VertexOne #VXretail #VXexchange

VertexOne Strengthens Support for Commercial and Industrial Energy Suppliers

In a significant move that aims to enhance customer experiences within the energy sector, VertexOne has successfully implemented its advanced cloud software solutions for two prominent energy suppliers: Eastern Power Gas, LLC and Buy Energy Direct. This deployment involves the adoption of VertexOne's state-of-the-art billing and customer information system (CIS), known as VXretail, alongside the electronic data interchange (EDI) system, VXexchange.

A Milestone in Energy Solutions

This dual launch is more than a procedural upgrade; it signifies a crucial milestone for both companies, as they report swift improvements in operational functionality and visibility since migrating to VertexOne’s platforms. Mour Laham, the Chief Operating Officer of Buy Energy Direct, emphasized that the new system enables them to automate their entire customer lifecycle effectively, thus streamlining operations and enhancing customer satisfaction.

Laham highlighted, “Since going live with VXretail and VXexchange, we’ve managed to cut operational costs dramatically while providing even greater value to our clients.” This statement encapsulates the core goal of the upgrade, aiming to arm the suppliers with tools to scale their services while optimizing costs and enhancing user experience.

Addressing Unique Challenges

Joe Jajati, the CEO of Eastern Power Gas, echoed similar sentiments regarding the advantages of VertexOne’s solutions. Serving a complex clientele, primarily in the commercial and industrial sectors, the migration allows Eastern Power to manage their intricate billing processes efficiently. Jajati stated, “The unique challenges of serving large commercial and industrial customers require a reliable and flexible billing solution. VertexOne’s platform simplifies this process and supports our continued growth.”

A Robust and Versatile Solution

Ananda Goswami, Senior Vice President of Sales Strategy at VertexOne, noted that the successful implementation for both entities demonstrates the versatility and robustness of VertesOne solutions across different energy suppliers, whether dealing with electric or natural gas requirements. This flexibility is essential in competitive deregulated markets, in which continued innovation plays a pivotal role in sustaining growth.

Goswami stated, “Our ability to support energy suppliers while providing the essential functionality needed for evolution and transformation is what sets us apart. These implementations showcase our commitment to meeting the evolving needs of energy providers in a competitive landscape.”

Shaping the Future of Energy

VertexOne stands as a critical partner for energy suppliers in their journey towards digital transformation, enhanced customer engagement, operational efficiency, and data-driven services. With over 30 years of expertise, the company offers a broad array of solutions tailored to promote growth in the utility sector.

For more information about VertexOne’s electronic data interchange and customer information systems tailored for retail energy, visit vertexone.ai/products/vxretail.

In conclusion, the successful migration of Eastern Power Gas and Buy Energy Direct signifies the successful melding of technology and customer service in the energy sector. As these companies move forward with robust platforms like VXretail and VXexchange, they are well-equipped to navigate the complexities of the energy market while enhancing customer experiences.