Century Support Services Faces Scrutiny Following Massive Data Breach Exposing Over 160,000 Customer Records

Century Support Services Under Investigation



On July 16, 2025, Schubert Jonckheer & Kolbe LLP announced that they are investigating a significant data breach related to Century Support Services. This incident has potentially affected the sensitive information of 160,759 customers. The breach, which allowed unauthorized access to sensitive data, was discovered on November 7, 2024, but the company only started notifying the impacted individuals around June 27, 2025. This delay in notification may have violated both state and federal laws.

The Implications of the Breach


The compromised information includes vital details such as:
  • - Names
  • - Dates of birth
  • - Social Security numbers
  • - Driver's license and state identification numbers
  • - Medical and health insurance information
  • - Financial account details
  • - Passport numbers
  • - Digital signatures

Given this range of personal data, customers are at an increased risk of identity theft and other privacy violations. The fallout from such breaches often leads to legal actions, financial implications, and a flight of consumer trust.

Why the Delay?


The timeline of this incident raises questions about Century Support Services' cybersecurity practices and overall commitment to protecting customer data. Following an incident of this magnitude, it is generally expected that companies take immediate action to inform affected customers. The lack of prompt notification could lead to further legal ramifications for the company.

What Affected Customers Should Do


If you are a customer of Century Support Services, it is crucial to take immediate steps to safeguard your personal information. Here are some recommended actions to protect yourself:
1. Monitor Financial Statements: Regularly check your bank and credit card statements for any unauthorized transactions.
2. Credit Monitoring: Consider enrolling in a credit monitoring service that alerts you to any new activity in your credit file.
3. Identity Theft Protection: Look into identity theft protection services that can help you recover your identity if it is compromised.
4. Change Passwords: For any accounts associated with your data, change passwords and consider enabling two-factor authentication.

If you've received notifications regarding this breach, or suspect your data might have been compromised, it is advisable to consult with legal professionals who can provide guidance tailored to your situation. Schubert Jonckheer & Kolbe LLP has indicated they are ready to assist customers affected by this incident.

Legal Ramifications


Schubert Jonckheer & Kolbe LLP specializes in representing affected shareholders, consumers, and employees in similar class action lawsuits. The firm plans to scrutinize Century Support Services' cybersecurity policies intensely and evaluate whether they meet legal standards. If the breach is proven to be a result of negligence in these practices, the company may face significant financial liabilities.

As a leading debt settlement entity operating out of Pennsylvania, Century Support Services must now confront not just the legal challenges associated with this breach but also the potential long-term impact on its reputation and customer trust. With consumers increasingly wary of how their data is handled, the fallout from this incident could have a lasting effect on the company's ability to do business.

In summary, Century Support Services is under investigation for a grave data breach that has raised serious privacy concerns. For those affected, vigilance is key, and seeking legal recourse may be necessary in these troubling times.

Topics Policy & Public Interest)

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