NCOA Seeks Contractor for National Benefits Helpline Service

NCOA's Call for Proposals for Essential Benefits Service

The National Council on Aging (NCOA), a key organization dedicated to improving the lives of older Americans, has opened a request for proposals (RFP) for a contractor to oversee its National Benefits Helpline and Screening Service. This initiative marks an important step in expanding accessibility to vital benefits for older adults and their caregivers. The contract is set to commence on February 1, 2026, and will continue until August 31, 2028.

Objectives and Importance of the Helpline

The primary aim of the National Benefits Helpline is to act as a supplementary service to NCOA's existing digital tool, BenefitsCheckUp.org. This platform is invaluable in helping individuals identify their eligibility for over 2,000 public and private benefits programs aimed at reducing costs related to medicine, food, and other essential needs. The Benefits Helpline offers a national toll-free number and online chat support, ensuring that users can easily obtain the information and assistance they require.

By effectively connecting older adults to the benefits they deserve, NCOA is fostering economic well-being among this demographic, which often faces financial challenges. The helpline is especially crucial in this context as it bridges the gap between potential benefits and the seniors who need them.

Proposal Submission Details

Interested contractors are invited to submit their proposals via email to [email protected] by the deadline of November 25, at 5 p.m. ET. It is important to note that any late or incomplete proposals will not be considered, highlighting the need for thorough and thoughtful applications.

This call for proposals not only emphasizes NCOA’s commitment to enhancing service delivery but also reflects the organization's ongoing efforts to adapt and meet the growing needs of an aging population. Such proactive measures are essential in a society where demographic changes are leading to an increased number of older adults who require assistance.

About NCOA

Founded in 1950, NCOA is the oldest national organization focused on issues affecting older adults. The organization serves as a crucial advocate for aging Americans, collaborating with local and national partners to offer resources, tools, and best practices for ensuring health and financial security in later years. This RFP is part of NCOA’s broader efforts to support older individuals through innovative programs and services.

In addition to operating the helpline, NCOA provides a wealth of resources aimed at educating seniors on various topics such as health care, financial management, and community engagement.

To learn more about the National Benefits Helpline and to download the full proposal details, interested parties can visit the NCOA’s official website.

Engaging in this initiative is a unique opportunity for contractors interested in making a meaningful difference in the lives of older adults across the nation. By providing essential support through the National Benefits Helpline, contractors can play a pivotal role in promoting the well-being of this important demographic and ensuring that they receive the benefits they are entitled to.

For further updates and information regarding the RFP and NCOA’s ongoing initiatives, stay connected through their official channels.