#Japan #Tokyo #Concierge Service #Luxury Hotel #APEX24

APEX24: Redefining Luggage Delivery in Tokyo's Luxury Hotels

In an exciting development for travelers, L.CRAS Co., Ltd. has launched APEX24, a same-day luggage delivery service that transforms the way guests experience their visit to luxury hotels in Tokyo. The service has officially begun its operations at the ANA InterContinental Tokyo, where it works hand in hand with the hotel’s concierge and bell desk, ensuring a seamless flow of service for guests.

What is APEX24?

APEX24 is an innovative luggage delivery service that allows travelers to send their bags from hotels within Tokyo to airports—including Narita and Haneda—on the same day. This service is designed to alleviate the burdens of heavy luggage, enabling guests to fully enjoy their time in the city without being encumbered by their bags.

Key Features of APEX24

• - Fastest Same-Day Delivery: APEX24 prides itself on providing rapid delivery services, ensuring luggage arrives at the airport by 3 PM.
• - Multilingual Support: The service accommodates guests in multiple languages, including Japanese, English, Chinese, and Korean, ensuring everyone feels welcome and understood.
• - Flexible Service Design: Tailored operational designs cater to hotel operations fully, adapting to the unique needs of each establishment.
• - Customizable Operations: Dedicated custom operations can be implemented for hotels seeking specialized approaches to guest service.

Benefits for Hotels

Integrating APEX24 into hotel services brings numerous advantages:

• - Value-Added Services: Enhances the hotel’s offerings, creating a more appealing package for potential guests.
• - Improved Concierge Capabilities: Elevates the effectiveness of concierge services, allowing staff to better assist guests with their travel needs.
• - Increased Responsiveness: Strengthens the hotel’s ability to respond to last-minute requests, ensuring guest satisfaction.
• - Reduced Front Desk Burden: Frees up front desk staff to focus on other important guest services, improving overall efficiency.
• - Enhanced Lobby and Storage Environment: Reduces clutter in the lobby and storage areas, creating a more inviting space for guests.
• - Higher Guest Satisfaction: With luggage delivery taken care of, guests enjoy a stress-free experience.

Learn more about APEX24 here

Expanding Hospitality with APEX24

APEX24 goes beyond just delivering luggage; it provides a 'last mile tourism infrastructure' to solve the common issue of handling large suitcases in urban sightseeing. By incorporating concierge involvement in the luggage send-off, guests can enjoy a stress-free experience up until their check-out time.

Features of the New Operational Model

• - Full Concierge Support: Eliminates any hassle for guests. Professional hotel staff manage the process, integrating the service as part of the overall guest experience.
• - Same-Day Airport Delivery by 3 PM: The service accommodates check-outs and last-minute inquiries; luggage is guaranteed to reach the airport by 3 PM, allowing guests to maximize their final day in the city.

Maximizing Urban Tourism Value

By alleviating the burdens of luggage, guests can freely indulge in high-end restaurants and extend shopping time, enhancing their stay's value.

Airport Pickup Points

In collaboration with JAL ABC, APEX24 has established a systematic airport pickup service. Guests can retrieve their luggage at designated JAL ABC counters located in:

• - Narita Airport Terminal 1 North Wing, 4th floor
• - Narita Airport Terminal 2, 3rd floor
• - Haneda Airport Terminal 3, 3rd floor

Notification emails will confirm luggage delivery, giving guests peace of mind.

Future Outlook: A Standard Infrastructure for Luxury Hotels

The vision of APEX24 is encapsulated in the phrase, Less Luggage, More Time. By freeing guests from their luggage burdens, both guests and hotels enjoy more flexible time. Using the successful model at the ANA InterContinental Tokyo, L.CRAS aims to expand this service to foreign and urban luxury hotels, setting a new standard for urban tourism through optimized operational designs tailored to each hotel’s brand policies.

Hotel Implementation Examples

• - the b Ginza: Working on enhancing both customer satisfaction and employee engagement through their service.
• - Hotel Intergate Tokyo Kyobashi: Committed to “hospitality beyond expectations” with the integration of same-day airport delivery services.

L.CRAS is not committed to a one-size-fits-all model, but rather focuses on creating a uniquely optimized operational design tailored to fit individual hotel operations and brand guidelines.