Unleashing the Potential of Workplace Technology: An In-Depth Review of a New Survey

Introduction

In a groundbreaking report released by Eagle Hill Consulting, findings from their 2025 Technology Enablement Survey highlight a disconcerting trend within U.S. companies regarding their handling of workplace technology. Despite a significant proportion of employees reporting that they utilize technology, there remains a persistent gap in the adoption of automation and artificial intelligence (AI).

Employee Insights on Technology

According to the survey, a notable 79% of employees integrate technology into their daily work. Furthermore, 69% of respondents acknowledge that technology simplifies their tasks. However, a startling 64% express that the automation of repetitive tasks would significantly elevate their productivity. Unfortunately, only 38% can claim that automation has effectively reduced tedious tasks over the last year. Alarmingly, just 20% of employees observed improvements in automation, while 41% feel their organizations are ill-equipped to navigate increasing automation trends.

Generational Differences in Technology Experience

One critical finding underscores generational disparities in how employees perceive and interact with technology. Among workers aged 58 and above, only 56% feel that technology eases their job responsibilities, notably lower than the general workforce's sentiment. Additionally, 43% of older employees report feeling unsupported during technology rollouts, compared to 33% across all age groups. This data suggests a pressing need for organizations to consider generational factors when implementing new technologies.

The Slow Adoption of AI

In terms of AI integration, the survey paints a similarly troubling picture. Approximately 67% of employees do not use AI in their work processes, and bewilderingly, more than half of these non-users are eager to learn more. With AI being identified as a pivotal driver for increasing business performance, it raises concerns that 41% of employees believe their organizations are unprepared for its rise.

Melissa Jezior, the president and CEO of Eagle Hill Consulting, emphasizes the necessity of aligning technology with actual workflows and supporting employees, especially those whose expertise is considered valuable for organizational success. She notes, "Organizations that place people at the center of their tech strategies by involving employees early, redesigning processes, and addressing generational needs will likely experience improved productivity and morale."

Benefits of Implementing Technology

Interestingly, the survey identified several benefits tied to technology enhancements. Employees noted that effective technology deployments enabled them to:

- Access information more quickly (33%)
- Complete tasks more efficiently (32%)
- Enhance the overall quality of their work (28%)

This data indicates that when technological advancements are paired with streamlined business processes, the likelihood of improved work experience more than doubles.

Conclusion

With over 1,400 U.S. workers surveyed, the 2025 Eagle Hill Consulting Technology Enablement Survey, conducted by Ipsos, provides a vital framework for understanding current workplace technology challenges. Eagle Hill Consulting is renowned for offering innovative management consulting services across various industries, and it urges organizations to reevaluate their technology integration strategies.

To read more about aligning technology with workforce needs for maximum impact and discover strategies to bridge the enablement gap, visit Eagle Hill Consulting.