Bewith Achieves Prestigious HDI Seven-Star Certification for Four Consecutive Years
Bewith Achieves Prestigious HDI Seven-Star Certification
Bewith, a leading player in the contact center and BPO industry, proudly announces that its user support center, in collaboration with E-Staffing, has been awarded the HDI Support Center International Certification (Seven Stars) for four consecutive years since 2018. This prestigious recognition reflects the exceptional standards maintained in their customer support services and validates the ongoing commitment to customer satisfaction.
What is HDI Certification?
The HDI Support Center International Certification is a globally recognized standard in the support service sector. This certification program focuses exclusively on assessing support centers using a stringent set of international criteria. Auditors evaluate centers based on eight essential elements: Leadership, Policies and Strategies, Staffing, Support Resources, Procedures and Processes, Employee Satisfaction, Customer Satisfaction, and Results. A total of 86 evaluation items are systematically reviewed to determine eligibility for certification.
HDI Overview
Founded in 1989, HDI is the world’s largest membership association for IT support services, providing the first international certification in the field. Operating from a neutral stance, HDI’s global network includes over 50,000 members, consisting of prominent companies listed in Fortune Magazine's top global enterprises.
Award-Winning Support Operations
The Bewith support center collaborates with E-Staffing to manage Japan’s largest staffing management system, known as
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