#USA #San Francisco #Customer Service #AI Agents #Jotform

Jotform Launches AI Agents to Transform Customer Service

In a significant move to enhance customer service, Jotform—an industry-leading online form builder and automation platform—has introduced its new AI Agents. This innovative solution is designed to automate workflows and improve user engagement, demonstrating the company's commitment to providing effective and scalable customer support solutions for organizations of all sizes.

The introduction of Jotform AI Agents marks a notable shift in the way businesses can interact with their customers. This product aims to convert traditional online interactions into more personalized and conversational experiences, allowing businesses to deploy no-code solutions instantly. These AI-powered virtual agents are set to handle a multitude of customer inquiries, thus streamlining operations and enhancing overall efficiency.

The Future of Customer Service

Thanks to its advanced capabilities, Jotform AI Agents offer organizations the power of real-time assistance. They can efficiently manage various inquiries while also guiding users through complex processes. For example, they can assist with booking hotel rooms, onboarding new hires, scheduling appointments, and even registering for classes.

One of the standout features of Jotform AI Agents is the no-code builder, which enables businesses to create, customize, train, and deploy AI Agents specifically tailored to their needs. This flexibility ensures that any business, nonprofit, or educational institution can find value in this tool tailored to their unique requirements.

Key Features of Jotform AI Agents

The following features set Jotform AI Agents apart from other customer service solutions:

1. No-Code AI Agent Builder: Businesses can create and deploy AI-powered support agents in just minutes, starting from scratch or choosing from over 7,000 ready-made configurations, further reducing implementation times.
2. Simplified Training: It allows organizations to train their AI agents using existing documents, conversations, FAQs, and more. Users can also customize the agents' appearances and responses to align with their brand identities.
3. Omnichannel Support: The AI Agents operate seamlessly across various channels, including web, mobile, text messaging, and popular apps like WhatsApp and Facebook Messenger, ensuring a consistent user experience.
4. Advanced Capabilities: Alongside handling inquiries, these AI Agents can transcribe calls, send emails, validate data, and automate workflows, substantially enhancing operational efficiency.

Empowering Diverse Industries

Jotform AI Agents cater to a wide range of industries, showcasing their versatility and power:

• - Small Businesses and Startups: These agents can automate customer inquiries and manage appointments, freeing up valuable time for small business owners.
• - Nonprofits and Educational Institutions: They can enhance donor engagement, coordinate volunteers, and assist students with various needs, thus fostering community and educational success.
• - E-commerce and Real Estate: AI Agents personalize shopping experiences, streamline customer inquiries, and optimize sales processes, boosting overall customer satisfaction.
• - Healthcare Providers: They can facilitate smooth patient interactions, manage appointment bookings, and automate administrative tasks, ultimately improving the quality of care.

As Aytekin Tank, the founder and CEO of Jotform, stated, "For our first AI product, we aimed for something bigger than a simple chatbot. AI is reshaping customer service, and we designed Jotform AI Agents to facilitate seamless and cost-effective transformations for users. Our AI agents are crafted to save organizations both time and money while providing always-on support to their customers."

To learn more about Jotform AI Agents and explore how to create your first AI Agent for free, visit jotform.com/ai/agents.

About Jotform

With a user base of over 30 million worldwide and nearly two decades of experience in creating powerful online forms and productivity tools, Jotform continues to innovate in the digital landscape. The launch of AI Agents is another step towards enhancing customer service experiences in an ever-evolving market.