#USA #San Francisco #Salesforce #Agentforce #Pendo

Pendo's Game-Changer: Pendo for Agentforce

Pendo, a pioneer in software experience management, has made waves in the tech world with the introduction of its newest offering, Pendo for Agentforce, at Dreamforce 2025 held in San Francisco. This revolutionary platform is set to redefine how organizations leverage AI agents within Salesforce to achieve optimal return on investment (ROI).

Elevating the AI Agent Experience

AI agents have become an essential component for many businesses aiming to enhance customer engagement and streamline workflows. However, a significant challenge many face is understanding the true impact of these agents. Pendo for Agentforce addresses this by implementing robust tracking of AI interactions. It allows businesses to categorize these interactions according to specific use cases and monitor them for meaningful outcomes, such as workflow completions and customer engagement metrics.

CEO Todd Olson emphasizes the importance of this innovation, stating, "Salesforce runs the enterprise, and its true power depends on how people use it. Pendo empowers Salesforce users by turning every interaction—whether it's with Sales Cloud, Service Cloud, or Agentforce—into an opportunity to achieve better outcomes."

Measuring Success and Optimizing Workflows

Pendo's newly introduced behavioral intelligence capabilities mean users can finally discern which workflows are effective, identify where users may be facing hurdles, and determine what improvements are necessary. This direct embedding of insights into the Salesforce user interface equips teams with the data needed to take prompt, informed actions. The platform is designed to facilitate smoother navigation through complex workflows, ensuring that AI agents are utilized to their fullest potential.

New Enhancements Beyond Agentforce

In addition to the benefits presented by Agentforce, Pendo is excited to introduce several capabilities that enhance Salesforce's overall functionality, including:

• - Pendo for Sales Cloud: This tool aims to bolster CRM adoption while enhancing data accuracy and surfacing predictive insights related to upsell opportunities.
• - Pendo for Service Cloud: It incorporates behavioral insights directly into customer case views, enabling agents to resolve issues more swiftly and deliver personalized experiences.
• - Pendo for Industries: Helps organizations achieve compliance and efficiency by guiding users toward optimal adoption practices and ensuring that vital workflows get completed.

Showcasing Innovations at Dreamforce

Pendo is set to exhibit these new features at their booth, PendomoniumX, during the Dreamforce event in San Francisco, scheduled for October 14–16. Attendees can look forward to live demonstrations, engaging executive keynotes, and real-world case studies that illustrate how enterprises can maximize the value derived from Salesforce through Pendo's solutions.

A Vision for the Future

The launch of Pendo for Agentforce marks a significant stride towards empowering enterprises to not just deploy AI agents but to ensure they operate efficiently and effectively. By providing actionable insights, Pendo is dedicated to enhancing software experiences, thereby fulfilling its mission of improving the world's interactions with technology. With thousands of organizations leveraging Pendo, this platform is poised to significantly influence global software experiences, ultimately aiming for seamless interactions and superior outcomes for both businesses and their customers.

To discover more about the transformative capabilities of Pendo for Salesforce, explore Pendo's website or visit them at Dreamforce.

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