#Japan #Tokyo #Air Travel #JAL Group #Cabin Crew

JAL Group's New Sneaker Policy for Employees

On November 13, 2025, JAL Group will introduce a new policy allowing its cabin crew and airport staff to wear sneakers during their work shifts. This decision reflects the company's commitment to creating a more comfortable working environment that empowers employees to perform their duties effectively while ensuring customer satisfaction.

The change will affect about 14,000 employees across six companies within the JAL Group, including JAL, J-AIR, JAC, HAC, JTA, and RAC, as well as staff at 56 domestic airports and 40 international airports. By including sneakers as an option alongside traditional footwear like dress shoes, heels, and pumps, JAL aims to alleviate the physical strain that employees often experience during long hours of standing and walking extensive distances within airports.

The introduction of sneakers is part of a broader strategy by JAL Group to enhance the working conditions for its employees. In previous initiatives this year, the company implemented measures such as short-sleeved shirts and air-conditioned safety vests to help staff cope with the heat at airports. This latest policy on sneaker wear is expected to contribute further to employee wellness and retention, recognizing the important role that comfortable attire plays in job performance.

Comfort in the workplace is crucial, especially in the demanding environment of air travel. Cabin crew and airport service staff are frequently required to engage with passengers while performing physically demanding tasks. The option to wear more comfortable sneakers is not only beneficial from a health perspective but is also aligned with the goal of providing a more personal, congenial service to customers. By investing in the well-being of their staff, JAL Group believes that employees can better cater to the needs of travelers, leading to enhanced overall customer experiences.

Moreover, this policy illustrates JAL Group’s ongoing commitment to fostering a supportive and adaptable work environment. They have been proactive in considering diverse employee needs and preferences in their strategies, which is essential for a modern workforce. The company is not just looking to accommodate staff but is also focused on remaining competitive and relevant in the ever-evolving travel industry.

As JAL Group moves forward, they intend to build upon this initiative by continually exploring ways to enhance the working environment for their employees. The aim is to cultivate an engaging workplace where staff feel valued and empowered, enabling them to deliver safety, comfort, and warmth to travelers. JAL Group prioritizes creating flights that are not only secure for passengers but also considerate of the planet's well-being.

In conclusion, the adoption of sneakers as a uniform option stands as a promising step toward integrating comfort and functionality in the aviation industry. JAL Group sets a precedent for others in the sector by recognizing the importance of employee satisfaction as a pathway towards improved customer service and operational excellence.