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PayPay Card User Survey Insights

Cocomoora recently executed a survey focusing on PayPay Card users to gather genuine feedback and insights about their experiences. The survey aimed to identify both the positive aspects and areas requiring improvement, providing a comprehensive understanding of user satisfaction with the payment method.

Key Findings

According to the results, approximately 38% of users pointed out that one of the most commendable features of the PayPay Card is how easily points can be accumulated. This was followed by the integration with the PayPay app, which received approval from about 28% of respondents. The ease of point accumulation highlights the card's attractive incentive system, making it appealing for users who frequently make purchases.

Delivery Experience

When it comes to the waiting time for receiving the PayPay Card after applying for it, around 44% of participants reported that they received their card within 6 to 7 days. Overall, a significant 69% of the users received their cards within just a week, suggesting an efficient application process and swift delivery service.

PayPay App Usage Pre-Purchase

Interestingly, prior to applying for the PayPay Card, only about 37% of respondents were already utilizing the PayPay app. This indicates that a majority, over 60%, chose to apply for the card without prior engagement with the app, highlighting a potential area for increasing user education on the app's benefits.

User Experience: Positive Feedback

When asked about the positive points they experienced while using the PayPay Card, respondents reported:

• - Easy Point Accumulation (38%): Users appreciated the simplicity of earning points, which can be a motivating factor in their purchasing decisions.
• - Integration with the PayPay App (28%): The synergy between the card and the app was recognized as a strong factor for ease of use and functionality.
• - Low Ownership Cost (21%) and High Utility of Accumulated Points (21%): Many found the financial aspect of holding the card favorable, as well as the convenience offered by the points they earned.

Other notable features included user-friendly app functionality (20%) and smooth contactless payments (13.79%).

Areas of Concern

On the flip side, the survey also revealed some dissatisfaction regarding the PayPay Card. Key issues raised included:

• - Poor Combination with Other Services (29%): Some users felt that the card did not integrate well with other payment services.
• - Difficulty Accumulating Points (21%): A portion of users experienced challenges in earning points as expected, which could discourage potential users.
• - Usability of the App (20%): Certain users found the PayPay app less intuitive, suggesting the need for enhancements to the user interface.

Security concerns were also raised, with around 12.41% believing the security features were lacking. Additionally, 10.34% of users reported dissatisfaction with the card's design.

Timeframe of Card Receipt

The survey participants were asked about the duration from application to card delivery. The results showed that:

• - 43% received their card within 6 to 7 days, which indicates an efficient processing time.

Average Monthly Usage

The monthly usage rates varied significantly, with 62.76% of users spending less than 10,000 yen monthly. About 20.69% reported spending between 10,000 to 30,000 yen, revealing a mix of lower and moderate spenders among users.

Conclusion

The results of this survey conducted by Cocomoora shed light on the valuable experiences of PayPay Card users. While users commend the efficient point accumulation and integration with the PayPay app, areas requiring attention—such as compatibility with other services and app usability—should be addressed to enhance overall user satisfaction. Cocomoora continues to support users in making informed decisions about financial products, affirming its mission to provide comprehensive information on daily necessities.