Vetster and PetSmart Launch Virtual Veterinary Program Across Canada for Pet Care Accessibility
In a significant move to enhance pet care services, Vetster, a rapidly growing pet care marketplace, has expanded its innovative virtual veterinary support program to PetSmart locations across Canada, beginning on July 6, 2026. This comes after a successful rollout in the U.S., where licensed veterinary support became accessible to associates in over 500 stores, allowing for thousands of veterinary consultations via Vetster's secure digital platform.
Now, PetSmart associates in more than 140 Canadian stores will be equipped to tackle pet health issues promptly, with direct access to licensed veterinarians. This initiative is poised to greatly improve the speed and quality of pet care services within retail environments. As home to thousands of pets, PetSmart strives to ensure that any health concerns that arise can be addressed swiftly and effectively.
Through this program, PetSmart associates can easily connect with veterinarians, gaining expert medical advice, treatment suggestions, and even prescriptions when necessary, facilitating a comprehensive care approach for pets in their care. This setup not only expedites the treatment process but also reinforces PetSmart’s commitment to pet wellness, as highlighted by Rob Pace, the Senior Vice President of Enterprise Services at PetSmart.
"Pet health and safety is our top priority," said Pace. "Our associates play an important role in safeguarding the health and well-being of the pets we care for. Expanding this program across Canada is another way we're investing in the well-being of our pets and the quality of care we provide, giving our teams quick access to expert veterinary advice when they need it."
Veterinary concerns that can be effectively managed virtually include common issues such as vomiting, diarrhea, skin conditions, minor injuries, allergies, anxiety, and preventive care for parasites. Vetster’s veterinarians are knowledgeable in a variety of species typically found within PetSmart stores, including dogs, cats, birds, reptiles, amphibians, and other small animals.
This expansion of services exemplifies a modern approach to pet health, bridging the gap between veterinary professionals and store teams to foster better outcomes for pets. Mark Bordo, the CEO of Vetster, noted the importance of this partnership, stating, "Through our collaboration with PetSmart in the United States, we've supported thousands of veterinary consultations and have seen how immediate access to veterinary expertise can lead to positive health outcomes for pets."
The virtual veterinary program not only ease the traditional barriers that pet owners encounter regarding accessibility to professional advice but also supports an evolving model of pet care that prioritizes convenience and quality. In providing real-time support during usual store interactions, Vetster and PetSmart are setting a new standard for how veterinary support can be integrated into retail pet care environments.
As Vetster continues to innovate by connecting pet owners with licensed veterinarians digitally, it is committed to fostering a landscape where pet health is manageable and easily accessible. This approach aligns with PetSmart's mission to enrich the experience of pet ownership, proving that through technology, pet care can be seamless, proactive, and efficient.
In conclusion, the collaborative efforts between Vetster and PetSmart serve to create a future in which expert veterinary care is an inherent part of the retail experience, ensuring that every pet receives the attention and care it rightfully deserves.
For those interested in learning more about the services provided, both companies encourage pet owners to visit their websites for additional information. Vetster can be found at vetster.com, while PetSmart provides insights at petsmart.ca, further emphasizing their dedication to improving the lives of pets and their owners across Canada.
Now, PetSmart associates in more than 140 Canadian stores will be equipped to tackle pet health issues promptly, with direct access to licensed veterinarians. This initiative is poised to greatly improve the speed and quality of pet care services within retail environments. As home to thousands of pets, PetSmart strives to ensure that any health concerns that arise can be addressed swiftly and effectively.
Through this program, PetSmart associates can easily connect with veterinarians, gaining expert medical advice, treatment suggestions, and even prescriptions when necessary, facilitating a comprehensive care approach for pets in their care. This setup not only expedites the treatment process but also reinforces PetSmart’s commitment to pet wellness, as highlighted by Rob Pace, the Senior Vice President of Enterprise Services at PetSmart.
"Pet health and safety is our top priority," said Pace. "Our associates play an important role in safeguarding the health and well-being of the pets we care for. Expanding this program across Canada is another way we're investing in the well-being of our pets and the quality of care we provide, giving our teams quick access to expert veterinary advice when they need it."
Veterinary concerns that can be effectively managed virtually include common issues such as vomiting, diarrhea, skin conditions, minor injuries, allergies, anxiety, and preventive care for parasites. Vetster’s veterinarians are knowledgeable in a variety of species typically found within PetSmart stores, including dogs, cats, birds, reptiles, amphibians, and other small animals.
This expansion of services exemplifies a modern approach to pet health, bridging the gap between veterinary professionals and store teams to foster better outcomes for pets. Mark Bordo, the CEO of Vetster, noted the importance of this partnership, stating, "Through our collaboration with PetSmart in the United States, we've supported thousands of veterinary consultations and have seen how immediate access to veterinary expertise can lead to positive health outcomes for pets."
The virtual veterinary program not only ease the traditional barriers that pet owners encounter regarding accessibility to professional advice but also supports an evolving model of pet care that prioritizes convenience and quality. In providing real-time support during usual store interactions, Vetster and PetSmart are setting a new standard for how veterinary support can be integrated into retail pet care environments.
As Vetster continues to innovate by connecting pet owners with licensed veterinarians digitally, it is committed to fostering a landscape where pet health is manageable and easily accessible. This approach aligns with PetSmart's mission to enrich the experience of pet ownership, proving that through technology, pet care can be seamless, proactive, and efficient.
In conclusion, the collaborative efforts between Vetster and PetSmart serve to create a future in which expert veterinary care is an inherent part of the retail experience, ensuring that every pet receives the attention and care it rightfully deserves.
For those interested in learning more about the services provided, both companies encourage pet owners to visit their websites for additional information. Vetster can be found at vetster.com, while PetSmart provides insights at petsmart.ca, further emphasizing their dedication to improving the lives of pets and their owners across Canada.
Topics Consumer Products & Retail）
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