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Jeep Gladiator Takes the Lead in Initial Quality

In an impressive showing, the Jeep® Gladiator has clinched the top position in the J.D. Power 2025 U.S. Initial Quality Study (IQS), making a significant mark in the midsize pickup segment. This achievement is underscored by the vehicle's stellar performance, which surpasses the segment average in seven out of ten key areas, including driving experience, infotainment systems, and interior quality. This marks the second triumph for the Gladiator in just three years, cementing its reputation for excellence in a competitive automotive landscape.

Alongside the Gladiator, the Jeep Wrangler has also secured recognition, finishing second in the compact SUV category. The Jeep brand as a whole has witnessed a remarkable improvement, boasting a 13-point increase in its overall quality rating. This improvement reflects positive consumer feedback and highlights the brand’s commitment to addressing customer concerns efficiently.

Moreover, Dodge has made significant strides in the current IQS, ascending 24 positions to achieve seventh overall—a testament to the brand's dedication to enhancing quality and customer satisfaction. Similarly, the Chrysler brand has reduced its reported issues by 13 problems per 100 vehicles, with the Chrysler Pacifica finishing second in the minivan category, underlining its reliability and owner satisfaction.

Yuri Rodrigues, the senior vice president of quality at Stellantis North America, expressed confidence in these results, stating, “We are building momentum and, more importantly, building trust. These results show that we're listening to our customers and putting them at the center of every decision we make.” This approach to customer feedback and quality improvement is evidently bearing fruit for Stellantis and its brands.

The Initial Quality Study is an industry hallmark, assessing vehicles based on feedback from new car owners about their experiences within the first 90 days of ownership. The study ranks brands according to the number of reported problems per 100 vehicles, offering insights into consumer satisfaction and vehicle reliability.

Stellantis, formed from the merger of FCA and PSA, continues to embrace innovation while celebrating its longstanding legacy. As it looks forward to its centennial anniversary in 2025, the automaker is keen on enhancing customer experiences by integrating cutting-edge technology and focusing on quality control in its production processes.

As these brands evolve, they remain committed to setting high ambitions in quality and customer service, demonstrating their capacity to adapt and thrive in a market that increasingly prizes reliability and customer satisfaction. The recognition of the Gladiator and its fellow models in the J.D. Power study is just one indicator of Stellantis's momentum in the automotive industry.

For more details, enthusiasts and customers alike can explore the offerings of Stellantis and stay updated through their web portals or social media channels, emphasizing their ongoing commitment to fulfilling customer needs and expectations.

To learn more about new products and technologies from Stellantis and its iconic brands like Jeep, Dodge, and Chrysler, visit Stellantis.com.