#Japan #HR Management #Chiyoda #Mitsubishi Heavy Industries #TechTouch

Mitsubishi Heavy Industries Implements TechTouch

Mitsubishi Heavy Industries (MHI) has recently adopted TechTouch in its HR systems, benefiting approximately 50,000 employees across Japan. The introduction of this digital adoption platform is expected to save more than 24,000 working hours every year, enhancing the user experience for employees while improving governance within large organizational structures.

Background of the Implementation

As a leading global company in Japan's heavy industry, MHI has a workforce of about 80,000 employees. In recent years, the company has focused on advancing its human capital management, recognizing HR digital transformation (DX) as a crucial theme. Consequently, MHI has implemented various updates and new systems in HR, including expense reimbursement, consolidated HR systems, and talent management systems.
However, managing multiple HR systems concurrently raised significant challenges regarding user-friendliness and governance across the entire organization.
Moreover, the HR department frequently faced an overwhelming number of inquiries from employees regarding operating procedures and corrections to submitted requests, necessitating urgent improvements in productivity.

Deciding Factors for Adoption

Rather than modifying existing systems, Mitsubishi Heavy Industries focused on a digital adoption platform (DAP) that could guide users effectively on-screen. TechTouch was particularly appreciated for its support through a dedicated customer success team that enabled HR personnel, who had little to no IT expertise, to implement operating guides across several HR systems within approximately three months. The platform's scalability, allowing for integration across expense management, HR workflows, and talent management, positioned it as an optimal solution for enhancing Employee Experience (EX) while strengthening governance in a large organization.

Utilization Effects

Since the implementation of TechTouch, several significant benefits have been observed, resulting in substantial time savings as estimated by the company:

• - Expense Reimbursement System: The average number of inquiries saw a decrease of approximately 30% within three months of implementation, leading to a reduction of 94 hours in HR personnel workload. Stability in these results continues, with an anticipated monthly reduction in user working hours of around 1,500 across the organization.

• - HR Workflow System: The overall efficiency of the application and approval processes is projected to result in a monthly workload reduction of about 500 hours.

• - Talent Management System: By guiding users through complex operations on-screen, mistakes decreased by 60–80%, leading to an estimated monthly savings of about 50 hours in processing time and significantly improving governance and error correction. This improvement alleviates employee fears of making errors while searching for manuals, ultimately enhancing the employee experience.

Future Perspectives

Mitsubishi Heavy Industries plans to further promote human capital management by expanding the utilization of TechTouch across multiple HR systems, aiming to create a more efficient and user-friendly environment for all employees.

About Mitsubishi Heavy Industries

Founded in 1884, Mitsubishi Heavy Industries has been a driving force in Japan's heavy industry. The company operates in four domains: Energy, Plant & Infrastructure, Logistics & Thermal Systems, and Aerospace & Defense, contributing to solving societal challenges and future development. The breadth of its business portfolio supports infrastructure through diverse technologies and products.

Mitsubishi Heavy Industries Website: MHI

About TechTouch

TechTouch, the provider of the digital adoption platform, holds the top domestic share in Japan. As of October 2025, more than 9 million users have utilized TechTouch, which has successfully been adopted by numerous large enterprises and public institutions. The platform allows easy creation and implementation of operational guides without coding, reducing the burden on system administrators and facilitating smoother system usage for users. It has received various awards, including the Good Design Award and recognition as a J-Startup by the Ministry of Economy, Trade, and Industry, and continues to enhance its capabilities with AI technologies, also launching the decision-making AI agent `AI Central Voice` to support enterprises in leveraging IT effectively.