#USA #New York #ViewLift #FanAssist AI #Data Insights Pro

Transforming Streaming Operations with AI

Introduction

As technology continues to evolve at a rapid pace, the world of media and entertainment finds itself at a pivotal moment. ViewLift, a recognized leader in digital solutions for content owners, has announced the launch of two innovative AI-driven products: ViewLift Data Insights Pro™ and ViewLift FanAssist AI™. These groundbreaking tools are poised to revolutionize business intelligence and customer engagement for sports organizations and media companies distributing their content globally.

The Need for Innovation in Streaming

The integration of artificial intelligence in various sectors has become commonplace, yet its practical applications continue to expand, especially in the media landscape. ViewLift stands out by consistently introducing products that address specific customer needs rather than pursuing media buzz. The newly launched products exemplify how AI can unlock substantial benefits for brands and their clientele.

Introducing ViewLift Data Insights Pro™

ViewLift Data Insights Pro™ is an AI-powered conversational analytics tool designed for content owners. This virtual data analyst delivers personalized and real-time insights via text messaging to executives, summarizing key metrics from the previous day and interpreting follow-up queries. The system's capabilities cover a range of areas—from streaming trends and viewer behavior to content performance and monetization metrics.

Rick Allen, CEO of ViewLift, encapsulated the vision behind Data Insights Pro: "This tool emphasizes our commitment to democratizing data, making it actionable for our partners. Whether tracking live event audiences or revenue, clarity is provided in minutes, not days."

Enhancing Customer Support with ViewLift FanAssist AI™

The launch of ViewLift FanAssist AI™ marks another significant advancement in automated customer support. This tool enhances user engagement by reducing response times and providing support in multiple languages through seamless integration with existing ticketing systems. FanAssist AI intelligently categorizes support tickets and suggests optimal solutions using an AI decision engine.

The tool's adeptness allows it to detect issues, generate responses from its internal knowledge base, and reply to customers within minutes. During periods of high demand, such as major live sporting events, FanAssist AI™ has proved its effectiveness by significantly decreasing the number of support tickets—reportedly by as much as 90%.

Optimizing Viewer Interaction with Google Vertex AI

In a move to further enhance viewer engagement, ViewLift has incorporated Google Vertex AI into its platform. This integration supports an advanced recommendation engine that personalizes content suggestions based on user behavior and preferences. This real-time personalization leads to improved viewer retention, extended viewing times, and increased revenue, creating a dynamic streaming experience tailored to individual interests.

The Future of Intelligent Streaming

ViewLift’s introduction of these innovative AI products solidifies its position at the forefront of OTT (Over-The-Top) media innovation. As the demand for scalable and personalized solutions grows, ViewLift equips content owners with the tools to deepen engagement, streamline workflows, and enhance profitability.

Conclusion

For those interested in exploring these transformative solutions or scheduling a demonstration, further details are available at ViewLift's website. ViewLift continues to redefine the landscape of digital content distribution with its commitment to leveraging technology to maximize audience engagement and revenue.

• ---

About ViewLift

ViewLift specializes in providing digital solutions for content owners, particularly in live and on-demand video distribution. Their cloud-based technology supports a variety of platforms for sports, media, and entertainment brands globally. With services spanning content management, multi-platform distribution, and flexible monetization models, ViewLift offers a seamless and scalable streaming experience designed to enhance audience interaction and revenue potential. Clients include notable organizations such as the NHL, LIV Golf, NBC, and Regional Sports Networks.