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Yutong Bus EnRoute+ Service Launch: A Leap Towards Enhanced Value

Yutong Bus, a leading commercial vehicle manufacturer in Asia, took a significant stride forward by launching its EnRoute+ service platform during the Central Asia Customer Value Exploration Tour held in Zhengzhou. This initiative is designed to reshape how commercial vehicles are valued in a market that's increasingly competitive, emphasizing technology and genuine support rather than a mere focus on pricing alone.

Changing the Game in Commercial Transportation

The global transportation landscape is experiencing intense competition, highlighting the need for companies to innovate. Yutong aims to shift its clients’ perspectives from a ‘price-first’ approach to embracing comprehensive value partnerships, which the company believes can only be achieved through superior technology and service excellence. As Li Haifeng, CEO of Central Asia at Yutong Bus, put it, their mission is to deliver a value-rich experience that outpaces traditional metrics based heavily on the lowest bid.

The Six Pillars of EnRoute+

This innovative service framework consists of six key pillars that collectively ensure a robust support system for fleet operators:
1. Direct Manufacturer Support: Yutong guarantees the presence of trained personnel on the ground, available every day of the year, to offer reliable, efficient, and ‘butler-style’ service throughout the vehicle's lifecycle.
2. Swift Response Mechanism: Through the LINK+ platform and service hotline, clients can reach Yutong in real-time for immediate assistance, ensuring rapid and effective solutions during emergencies.
3. Transparency: The system allows clients to track service requests, provides timely updates, and conducts evaluations of services in real-time through a digital ecosystem.
4. Genuine Parts Assurance: Yutong has established a robust supply chain for spare parts, complementing two warehouses (central and front) that can deliver authentic parts swiftly, backed by a commitment to quality assurance for up to 15 years.
5. Critical Event Preparedness: For significant events or competitions, specialized teams and contingency plans ensure flawless operations, demonstrating Yutong's dedication to customer satisfaction.
6. Tailored Maintenance Strategies: Their proactive maintenance solutions are designed to optimize uptime, minimize operational costs, and deliver comprehensive support through preventative measures and efficient management.

Proven Success in Various Regions

The effectiveness of Yutong's localized service approach can be seen in various instances. For example, in Kazakhstan's capital, Astana, a public transit operator runs 620 Yutong buses, including 120 electric vehicles (EVs). Concerns regarding post-sale support were effectively managed with Yutong’s Overseas Service Package, which uses smart diagnostic tools to forecast maintenance needs, thereby significantly reducing operational costs.

Moreover, in Tashkent, Uzbekistan, Yutong’s electric buses proved their resilience by performing admirably under extreme summer temperatures that surpassed 40°C. This was made possible through customized lifecycle solutions and around-the-clock technical assistance, which empowered Tashkent’s authorities to expand their electric fleet impressively.

Leveraging Technology for the Future

Yutong Bus utilizes decades of expertise in connectivity and clean energy technologies to craft service solutions driven by rich data. The integration of global networks, advanced analytics, and state-of-the-art platforms such as LINK+, OVAS, and the Intelligent Vehicle Cloud allows Yutong to develop lifecycle-oriented ecosystems that enhance efficiency, innovation, and customer-centric excellence worldwide.

For additional information about Yutong's services and innovations, please visit their website.