Toyoko Inn Launches a New Pavilion at KidZania Tokyo Featuring Hotel Experiences
On December 15, a new chapter in interactive learning was unveiled at KidZania Tokyo as Toyoko Inn, a leading hotel chain in Japan, opened the doors to its ‘Hotel’ Pavilion. This unique space aims to provide children with real-world experiences in the hospitality industry, allowing them to learn about various roles within a hotel environment.
The grand opening ceremony was led by renowned hotel critic Nobuaki Takizawa, who emphasized the significance of human connection in the hospitality sector. With the increasing automation in hotel operations, such as self-service check-ins and digital customer service, Takizawa's insights highlighted the irreplaceable value of face-to-face engagement. During his talk, he recalled his experience of being questioned by staff while role-playing as a pantry staff member, where he was asked, 'What do you think hospitality means?' This question, he remarked, captures the essence of the industry – a heartfelt consideration for others. Takizawa expressed his excitement for the children to explore what it means to care for others, a virtue he believes is cultivated through experiences like those offered at the Hotel Pavilion.
The opening included a showcase of uniforms that children will wear while engaging in activities at the Hotel Pavilion. Young participants introduced the 'Hoterie' uniform, reflecting Toyoko Inn's corporate colors of navy and sky blue, along with various accessories. Other uniforms included distinctive outfits for the 'Make Staff' and 'Pantry Staff,' designed with attention to detail for an immersive experience. The children not only displayed their uniforms but also practiced greetings typically heard in the hotel industry, such as 'Welcome back!'.
A significant highlight of the ceremony was the illumination of a large-scale model of Toyoko Inn’s rooftop sign, symbolizing the vibrant spirit of the brand at KidZania. When children presented their ID cards, the familiar signage lit up, representing a successful day at the pavilion.
Toyoko Inn's President, Maiko Kuroda, shared her thoughts on the experience, stating that hospitality is about making customers feel energized and welcomed. She emphasized the importance of maintaining high standards in service quality, which stems from each employee’s genuine concern for customers. By engaging in the various activities at the Hotel Pavilion, children will not only learn the joys of serving guests but also foster an understanding of empathy towards both customers and their peers.
Similarly, Michinari Enya, the CEO of KCJ Group, expressed his elation about introducing a hotel experience to KidZania’s community. He recalled a touching interaction during a previous visit to the KidZania headquarters in Mexico, where a cleaning staff member expressed gratitude in Spanish for the care shown in maintaining the hotel room. Enya hopes the pavilion will empower children to develop their understanding of service dynamics, fostering empathy as they someday become hotel clients themselves.
As part of the exciting offerings at the pavilion, each child will engage in approximately 30 minutes of hands-on experience. Roles like check-in operations and breakfast preparation are designed to immerse the children in the real-life workings of a hotel, with rewards given in the form of KidZania’s exclusive currency, the 'Kidz.' Spanning across various tasks, children will also create memorable keepsakes, such as ID cards, while having fun learning.
In conclusion, the 'Hotel’ Pavilion at KidZania Tokyo is more than just a playful escape; it’s a foundational experience building the future of service-oriented professionals. As children delve into these hospitality roles, they will not only gather practical knowledge but also nurturing insights on empathy and respect for others, setting the stage for a brighter, more understanding generation in the hospitality industry.
With the ribbon officially cut, Toyoko Inn looks forward to witnessing numerous smiling faces and meaningful experiences in the days ahead. This initiative opens the doors to a world of possibilities where children can engage, learn, and grow through the vibrant experiences that the hotel industry has to offer.
The grand opening ceremony was led by renowned hotel critic Nobuaki Takizawa, who emphasized the significance of human connection in the hospitality sector. With the increasing automation in hotel operations, such as self-service check-ins and digital customer service, Takizawa's insights highlighted the irreplaceable value of face-to-face engagement. During his talk, he recalled his experience of being questioned by staff while role-playing as a pantry staff member, where he was asked, 'What do you think hospitality means?' This question, he remarked, captures the essence of the industry – a heartfelt consideration for others. Takizawa expressed his excitement for the children to explore what it means to care for others, a virtue he believes is cultivated through experiences like those offered at the Hotel Pavilion.
The opening included a showcase of uniforms that children will wear while engaging in activities at the Hotel Pavilion. Young participants introduced the 'Hoterie' uniform, reflecting Toyoko Inn's corporate colors of navy and sky blue, along with various accessories. Other uniforms included distinctive outfits for the 'Make Staff' and 'Pantry Staff,' designed with attention to detail for an immersive experience. The children not only displayed their uniforms but also practiced greetings typically heard in the hotel industry, such as 'Welcome back!'.
A significant highlight of the ceremony was the illumination of a large-scale model of Toyoko Inn’s rooftop sign, symbolizing the vibrant spirit of the brand at KidZania. When children presented their ID cards, the familiar signage lit up, representing a successful day at the pavilion.
Toyoko Inn's President, Maiko Kuroda, shared her thoughts on the experience, stating that hospitality is about making customers feel energized and welcomed. She emphasized the importance of maintaining high standards in service quality, which stems from each employee’s genuine concern for customers. By engaging in the various activities at the Hotel Pavilion, children will not only learn the joys of serving guests but also foster an understanding of empathy towards both customers and their peers.
Similarly, Michinari Enya, the CEO of KCJ Group, expressed his elation about introducing a hotel experience to KidZania’s community. He recalled a touching interaction during a previous visit to the KidZania headquarters in Mexico, where a cleaning staff member expressed gratitude in Spanish for the care shown in maintaining the hotel room. Enya hopes the pavilion will empower children to develop their understanding of service dynamics, fostering empathy as they someday become hotel clients themselves.
As part of the exciting offerings at the pavilion, each child will engage in approximately 30 minutes of hands-on experience. Roles like check-in operations and breakfast preparation are designed to immerse the children in the real-life workings of a hotel, with rewards given in the form of KidZania’s exclusive currency, the 'Kidz.' Spanning across various tasks, children will also create memorable keepsakes, such as ID cards, while having fun learning.
In conclusion, the 'Hotel’ Pavilion at KidZania Tokyo is more than just a playful escape; it’s a foundational experience building the future of service-oriented professionals. As children delve into these hospitality roles, they will not only gather practical knowledge but also nurturing insights on empathy and respect for others, setting the stage for a brighter, more understanding generation in the hospitality industry.
With the ribbon officially cut, Toyoko Inn looks forward to witnessing numerous smiling faces and meaningful experiences in the days ahead. This initiative opens the doors to a world of possibilities where children can engage, learn, and grow through the vibrant experiences that the hotel industry has to offer.
Topics People & Culture）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.