#Japan #Customer Satisfaction #ANA Business Solutions #Business Etiquette #Tokyo/Osaka

Introduction

ANA Business Solutions Co., Ltd., led by President Motoyuki Ushino, will host a briefing session on November 20, 2025, in Shinagawa, Tokyo, and on November 25, 2025, in Umeda, Osaka. This event aims to introduce two specialized training programs that are essential for enhancing customer satisfaction and fostering trust in business relationships.

Training Program Overview

During the sessions, attendees will learn about:
1. ANA Style Business Etiquette Training Basic Course – This course focuses on swiftly establishing trust in business engagements.
2. Complaint Handling Training – This program is designed to develop effective skills to manage customer complaints.

Don’t miss this opportunity to enhance your organizational capabilities!

Who Should Attend

We invite participants who:

• - Are interested in enhancing corporate trust or brand value.
• - Face challenges in improving customer satisfaction or handling complaints.
• - Are considering implementing training programs related to business etiquette and complaint management.

Event Schedule

Tokyo (Shinagawa): November 20, 2025 (Thursday) from 14:00 to 15:00
Osaka (Umeda): November 25, 2025 (Tuesday) from 14:00 to 15:00

• - Reception starts at 13:30.

Venues

• - Tokyo (Shinagawa): 11F Keikyu No.1 Building, 4-10-18 Takanawa, Minato-ku, Tokyo, 108-0074
• - Osaka (Umeda): 15F Breeze Tower, 2-4-9 Umeda, Kita-ku, Osaka, 530-0001

Training Details

During the briefing, attendees can expect to receive:

• - An overview of the ANA Style Business Etiquette Training Basic Course designed to instill essential business manners alongside practices used by flight attendants.
• - Insights into the Complaint Handling Training, which enhances participants’ skills in managing complaints through case studies and role-plays aimed at improving complaint-handling abilities while preventing customer harassment issues.

Individual consultations will be available after the session.

Registration Information

• - Capacity: Shinagawa (50 participants), Umeda (30 participants)
• - Target Audience: Professionals responsible for employee training, education, and development.
• - Early registration is advised, as spots will be filled on a first-come, first-served basis.
• - Attendees should bring a business card for entry on the day of the event.
• - Registration must be completed individually, even for multiple participants from the same organization. Limitations may apply to maintain diversity among attendees, and participants from competing firms are not allowed.

Participation Fee

Attendance is free of charge.

Application Deadline

• - Tokyo (Shinagawa): November 18, 2025, at 15:00
• - Osaka (Umeda): November 21, 2025, at 15:00

How to Register

• - Tokyo (Shinagawa): Register here
• - Osaka (Umeda): Register here

About ANA Business Solutions Co., Ltd.

ANA Business Solutions is dedicated to providing the best support through a variety of services, including training and education, staffing and recruitment with former ANA employees, as well as outsourcing for maintaining operational excellence. Our team, equipped with valuable expertise, is ready to assist you with any business challenges you face. Founded in December 1988, our headquarters are located in Ota City, Tokyo. Explore more: ANA Business Solutions