UVeye and Reynolds and Reynolds Team Up for Enhanced Vehicle Service Inspections
In a significant move aiming to revolutionize dealership service experiences, UVeye and Reynolds and Reynolds Company have announced a groundbreaking partnership that will be unveiled at the upcoming NADA Show in 2025. This collaboration is set to elevate the standard of vehicle service inspections by integrating UVeye's state-of-the-art AI-powered vehicle inspection technology with Reynolds' Retail Management System, which is used by thousands of dealerships across the country.
Omer Bar-Joseph, Chief Commercial Officer at UVeye, emphasized the importance of transparency and communication in building customer trust. "The ability to provide customers with a transparent understanding of potential issues their vehicle may have, and not blindside them with unexpected added work, builds credibility and goodwill," he stated. This initiative aims to create a more customer-centric experience at dealerships, starting from the moment a customer drives in.
Upon arrival, a customer's vehicle will be immediately scanned by the UVeye system, which is capable of diagnosing conditions such as tire wear, rim damage, and even detecting substances on the underbody that may require further inspection. This data will then be seamlessly relayed to service advisors through Reynolds' ERA-IGNITE platform, notifying them of any issues before they even meet the customer.
Jim Montella, Service Director of Team Toyota of Princeton, praised the new capabilities, noting, "Our service advisors love this new capability. The alert catches their eye, and the information it provides makes it easy for them to explain to customers where they may have trouble they didn't even know about. It shows our customers that we are looking out for their safety. Our customers appreciate that, and they say the pictures we present of their vehicle are very cool to see."
As the automotive landscape evolves, customer expectations for transparency, convenience, and timeliness are at an all-time high. Recognizing this, UVeye and Reynolds are committed to ensuring that customers are well-informed throughout their service visit. This proactive approach boosts customer satisfaction, enhancing the likelihood that recommended services will be accepted and performed.
Beyond just alerting customers to potential problems, UVeye's inspection technology also assists technicians in prioritizing inspections. By flagging areas of concern, technicians can focus on aspects that require immediate attention, thereby enhancing service efficiency. This addition builds credibility for service departments, as technicians can use video or photographic evidence to explain necessary repairs clearly when seeking customer approval for work.
The benefits don’t stop there. Jason Sideris, Vice President of Fixed Operations Product Management for Reynolds, commented on the practical implications of this partnership, stating, "In most service departments, there are two key factors that contribute to customer satisfaction and improved performance: efficiency and upsell percentage. By seamlessly integrating with the Reynolds Retail Management System, we are set to improve efficiency and have seen UVeye’s technology significantly enhance closing ratios. We are very excited about this opportunity for our customers."
The launch of this innovative service inspection feature will take place during the NADA Show 2025, where attendees can witness firsthand the full dealership experience at both the UVeye booth (#218) and the Reynolds booth (#1751). This partnership marks a pivotal shift in how vehicles are inspected and serviced, aligning with the contemporary expectations of today's automotive customers.
UVeye, recognized for creating the world's first fully automated suite of vehicle inspection systems, positions itself as a leader in transforming how dealerships approach vehicle assessments. With hundreds of installations at dealerships and fleet sites across the globe, UVeye continues to set the standard for how vehicles can be scanned and analyzed within seconds, likening its technology to an "MRI for vehicles."
This partnership is not merely about technology; it is also about the message it communicates to customers. As dealerships become more streamlined in their operations, they simultaneously foster an environment that prioritizes customer care and satisfaction. With the rollout of UVeye's technology, dealerships are equipped to face modern customer demands head-on, ensuring that all parties involved benefit from enhanced communication, understanding, and trust in the services offered.
As UVeye and Reynolds and Reynolds gear up for their debut at the NADA Show, the automotive industry watches closely, eager to see how this partnership will reshape the future of vehicle servicing and inspection practices. The commitment to delivering exceptional customer experiences is clearer than ever, paving the way for more informed decisions and improved operational efficiencies within automotive service departments nationwide.
Omer Bar-Joseph, Chief Commercial Officer at UVeye, emphasized the importance of transparency and communication in building customer trust. "The ability to provide customers with a transparent understanding of potential issues their vehicle may have, and not blindside them with unexpected added work, builds credibility and goodwill," he stated. This initiative aims to create a more customer-centric experience at dealerships, starting from the moment a customer drives in.
Upon arrival, a customer's vehicle will be immediately scanned by the UVeye system, which is capable of diagnosing conditions such as tire wear, rim damage, and even detecting substances on the underbody that may require further inspection. This data will then be seamlessly relayed to service advisors through Reynolds' ERA-IGNITE platform, notifying them of any issues before they even meet the customer.
Jim Montella, Service Director of Team Toyota of Princeton, praised the new capabilities, noting, "Our service advisors love this new capability. The alert catches their eye, and the information it provides makes it easy for them to explain to customers where they may have trouble they didn't even know about. It shows our customers that we are looking out for their safety. Our customers appreciate that, and they say the pictures we present of their vehicle are very cool to see."
As the automotive landscape evolves, customer expectations for transparency, convenience, and timeliness are at an all-time high. Recognizing this, UVeye and Reynolds are committed to ensuring that customers are well-informed throughout their service visit. This proactive approach boosts customer satisfaction, enhancing the likelihood that recommended services will be accepted and performed.
Beyond just alerting customers to potential problems, UVeye's inspection technology also assists technicians in prioritizing inspections. By flagging areas of concern, technicians can focus on aspects that require immediate attention, thereby enhancing service efficiency. This addition builds credibility for service departments, as technicians can use video or photographic evidence to explain necessary repairs clearly when seeking customer approval for work.
The benefits don’t stop there. Jason Sideris, Vice President of Fixed Operations Product Management for Reynolds, commented on the practical implications of this partnership, stating, "In most service departments, there are two key factors that contribute to customer satisfaction and improved performance: efficiency and upsell percentage. By seamlessly integrating with the Reynolds Retail Management System, we are set to improve efficiency and have seen UVeye’s technology significantly enhance closing ratios. We are very excited about this opportunity for our customers."
The launch of this innovative service inspection feature will take place during the NADA Show 2025, where attendees can witness firsthand the full dealership experience at both the UVeye booth (#218) and the Reynolds booth (#1751). This partnership marks a pivotal shift in how vehicles are inspected and serviced, aligning with the contemporary expectations of today's automotive customers.
UVeye, recognized for creating the world's first fully automated suite of vehicle inspection systems, positions itself as a leader in transforming how dealerships approach vehicle assessments. With hundreds of installations at dealerships and fleet sites across the globe, UVeye continues to set the standard for how vehicles can be scanned and analyzed within seconds, likening its technology to an "MRI for vehicles."
This partnership is not merely about technology; it is also about the message it communicates to customers. As dealerships become more streamlined in their operations, they simultaneously foster an environment that prioritizes customer care and satisfaction. With the rollout of UVeye's technology, dealerships are equipped to face modern customer demands head-on, ensuring that all parties involved benefit from enhanced communication, understanding, and trust in the services offered.
As UVeye and Reynolds and Reynolds gear up for their debut at the NADA Show, the automotive industry watches closely, eager to see how this partnership will reshape the future of vehicle servicing and inspection practices. The commitment to delivering exceptional customer experiences is clearer than ever, paving the way for more informed decisions and improved operational efficiencies within automotive service departments nationwide.
Topics Auto & Transportation）
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