#Japan #Tokyo #Harassment Prevention #Employment Clean Planner #Pont Communications

The Challenges of the Tourism and Hotel Industry

The tourism and hotel industry is often perceived as a glamorous and customer-focused sector, embodying the principle of "customer first." However, beneath this facade lies a pressing issue: the increasing burden of labor on staff and the troubling rise of customer harassment, known as カスハラ in Japan. Industry experts, including Yasuno Takahashi from Pont Communications, argue that a focus on staff well-being is essential for delivering excellent customer service.

Takahashi emphasizes that prioritizing oneself and the workplace is foundational before one can effectively cater to customer needs. "Only when staff members feel secure and valued can they provide the level of service that keeps customers satisfied," he explains.

The Importance of Employee Well-Being

Understanding the real-world challenges faced by employees in the hospitality sector is vital. With instances of harassment on the rise, there is a pressing need for organizations to create supportive work environments where staff feel safe and respected. The Employment Clean Planner course is a practical program designed to bridge the gap between legal obligations and the realities on the ground. By utilizing role-playing scenarios and short dramas, participants learn how to navigate harassment prevention, mental health care, and how to handle complaints effectively.

The program is built on three key pillars of wisdom: establishing trust to prevent harassment, mastering the ability to discern situations before responding, and recognizing that safety is a matter of productivity, not just a cost. This comprehensive training is essential for shaping the future of customer service in the hospitality industry.

Seminar Details

On November 7, 2025, from 12:00 PM to 1:00 PM, a seminar will be held to address these critical issues. Sponsored by the Claire Human Resource Development Association, the event will take place at their headquarters located at Kioicho Head Office Building, 3-12 Kioicho, Chiyoda-ku. This seminar aims to answer pressing questions about customer harassment in the tourism and hotel sector, the significance of self-protection for customer satisfaction, and effective team management strategies, especially concerning diverse workforces that include foreign workers.

Expertise in the Field

Leading the seminar will be Jun Ono, a specialist in labor management and a qualified societal labor attorney. With over 400 training sessions conducted across various organizations, Ono is known for his practical approach to integrating legal frameworks into real-world applications. He also serves as an advisor and instructor for the Employment Clean Planner qualification, ensuring that training is not just theoretical but also practically applicable.

About Pont Communications

Pont Communications, Inc. is a company specializing in education and human resource development, providing training, consulting, and hiring support. Their mission is to create environments where talents can thrive, thereby contributing to the sustainable growth of their client organizations. For more information, visit their official site at Pont Communications.

About the Claire Human Resource Development Association

Established in 2023 as a group company of SA, the Claire association focuses on providing qualifications and training related to employment, labor, and harassment prevention. Their commitment to the Employment Clean Initiative ensures that knowledge gained is directly applicable to real-life scenarios. With over 650 professionals certified as Employment Clean Planners, the association is dedicated to protecting both workers and their families whilst promoting good practices in various settings, including corporate, municipal, and educational environments. More information can be found at Claire Association.