AI-Powered Solutions: Enhancing Efficiency in Sapporo's Underground Stations

In a groundbreaking initiative, Sapporo City Transportation Bureau has leveraged artificial intelligence to alleviate the workload of station staff amidst a surge in inbound tourism. The AI Sakura, developed by Tifana Dotcom from Meguro, Tokyo, has been trialed at Susukino Station with remarkable success—around 70% of staff reported reduced strain from their duties just one month after deployment. Following this achievement, a new pilot program is set to commence at Makomanai Station, aiming to further automate and enhance the service experience.

Addressing Staff Challenges with AI

The introduction of AI Sakura was catalyzed by the increasing demands on station personnel due to the influx of tourists. Staff at Susukino Station, which began the trial in December 2024, found themselves overwhelmed by passenger inquiries, hindering their capacity to fulfill their primary responsibilities. The AI Sakura system offers a breakthrough, delivering multilingual support and personalized responses by discerning the age and gender of users through advanced technology. This personalization has drawn attention for not only its efficiency but also its comforting character, appealing to a diverse passenger base.

A representative from the Sapporo City Transportation Bureau shared insights into the transformative impact of AI Sakura, commenting on the positive atmosphere created by embracing digital transformation (DX). The initiative not only eased operational burdens but also paved the way for innovative responses to customer needs, exemplifying how technology can reshape public transport.

The Next Step: Makomanai Station

Makomanai Station, strategically located near prominent tourist destinations, regularly faces inquiries about bus connections. The feedback from Susukino's staff regarding reduced workload and increased efficiency made it a clear choice for expanding the trial of AI Sakura's capabilities. The system is expected to facilitate smoother transitions from subway to bus, ensuring passengers receive real-time updates on schedules and routes via QR code scanning. This integration significantly enhances the quality of service during times of increased passenger traffic.

Revolutionizing Passenger Experience

To further streamline the passenger experience, AI Sakura will provide real-time notifications regarding delays or cancellations directly from the Sapporo City Transportation Bureau's official site. By instantly responding to common queries about routes and transfers, AI Sakura reduces confusion for travelers, enabling them to find the correct platforms swiftly without needing to consult staff directly.

For instance, passengers can inquire about specific routes, and AI Sakura can respond promptly, minimizing the time individuals spend seeking assistance. This method not only lessens the workload of station personnel but also enhances the overall travel experience, contributing to a more efficient public transportation network.

Future Prospects

Due to the favorable outcomes anticipated from the integration of AI Sakura at Makomanai Station, the initiative promises benefits for both commuters and station personnel. With the potential for improved multilingual support and efficient bus transfer guidance, Tifana Dotcom, in collaboration with the Sapporo City Transportation Bureau, envisions ongoing data-driven improvements tailored to optimize functionality. This expansion marks a significant step towards recognizing the need for seamless travel experiences, working towards a vision of “stations without confusion” and “stress-free movement.”

About AI Sakura

AI Sakura is an autonomous AI agent that enables users to experience advanced artificial intelligence without the need for manual configurations. Designed with the goal of enhancing interactions in various settings, AI Sakura contributes to DX efforts in public transportation, enabling efficient, responsive communication with travelers. Tifana Dotcom's ongoing innovation with AI Sakura highlights its commitment to supporting organizations in harnessing the power of AI for operational success.

Company Background

Tifana Dotcom, based in Meguro, Tokyo, champions the philosophy of creating smiles through the integration of web technology and AI. Established in 2000, the company initially focused on web development for various sectors and has progressively developed AI solutions, solidifying its role in driving DX for organizations across Japan. As of March 2024, the company will officially join the HEROZ Group, further expanding its influence and capabilities in the AI domain.