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HLPY's Innovative Digital Roadside Assistance for Volkswagen Group France

In an exciting development for the automotive service industry, HLPY, the pioneering Italian scale-up, has been chosen by Volkswagen Group France to manage its digitization and delivery of roadside assistance services in the French market. This collaboration represents a significant leap in HLPY's mission to revolutionize vehicle assistance through a fully digital model, reflecting current trends in the automotive sector towards innovation and enhanced customer experience.

The partnership signifies Volkswagen’s commitment to providing high-quality assistance while adapting to the digital age. With around 4 million users and approximately 270,000 new registrations annually across its various brands, including Volkswagen, SKODA, SEAT, CUPRA, and Audi, the French market is the largest in Europe after Germany.

HLPY’s technology will enable Volkswagen to deliver a fully digitalized roadside assistance package. This service will feature the “B-call” electronic emergency call system, which ensures a continuous connection between drivers and HLPY's platform. Such connectivity is designed to streamline service requests and reduce response times significantly. The operational phase officially began in October, with full roll-out planned for early November.

Enhancing the French Market Experience

HLPY’s entry into the French market marks a strategic enhancement of its operations since establishing a subsidiary in the country in 2022. With the new partnership, the aim is to make France HLPY's leading European market within the next year, ultimately managing over 500,000 assistance services across Europe by 2026. This is projected to generate local sales exceeding 30 million euros, solidifying HLPY’s role as a major player in the evolving mobility ecosystem.

Stefano Sarti, HLPY's Co-founder and Managing Director, expressed enthusiasm about this strategic alignment. He noted, “Our technological platform allows us to manage and optimize the entire network, offering a spectrum of services from roadside assistance to logistics, repair, and maintenance.” HLPY’s fully digitized approach not only enhances customer experiences but also makes management processes more efficient for automotive players.

Addressing Customer Loyalty and Experience

Volkswagen Group France is particularly focused on improving customer loyalty through effective roadside assistance. Thierry Suquet, Customer Experience Director at Volkswagen Group France, highlighted that the effectiveness of assistance services is crucial for retaining customers. “Our goal is to take care of our customers seamlessly, and we believe HLPY’s model can provide the timely service and quality care that will stand out to our drivers,” stated Suquet, noting the promising results from initial tests of the system.

The Future of Automotive Assistance Services

HLPY was founded in May 2020 and has rapidly grown by tapping into its founders’ extensive experience in assistance, insurance, and innovation sectors. The company’s digital native platform integrates customer interfaces, operations centers, and intervention networks to ensure efficient service delivery.

Alongside its core strengths in roadside assistance, maintenance, and mobility continuity services, HLPY's use of artificial intelligence and machine learning allows real-time data analysis, facilitating swift and effective assistance. This ensures that any service required, from repairs to hotel bookings, can be handled quickly and efficiently.

As HLPY continues to innovate and refine its service offerings, this partnership with Volkswagen Group France illustrates a broader trend within the automotive industry—moving towards increasingly digitalized after-sales processes designed to improve end-user experiences. In a rapidly changing market landscape, companies like HLPY are leading the charge to redefine outdated service models, ensuring that customer satisfaction remains at the forefront of their operations. The future of vehicle assistance has indeed arrived, and with digitalization at its core, the prospects for enhanced customer care are looking bright.

Now, more than ever, the collaboration between HLPY and Volkswagen Group France sets a benchmark of excellence in customer service capabilities, promising a new era of efficiency that not only meets but anticipates the needs of drivers across France.