#AI #London #DXC Technology #United Kingdom #London Customer Experience

DXC Technology Launches London Customer Experience Center

In a bold move to drive the practical application of artificial intelligence (AI), DXC Technology (NYSE: DXC) has opened a new Customer Experience Center (CEC) in London. This innovative facility aims to help businesses turn their AI ambitions into concrete results across their operations, providing a platform for collaboration among AI experts and client businesses alike.

Located in the bustling heart of the London financial district, the CEC brings together a dedicated team of 6,000 AI specialists from DXC, including system architects, software engineers, industry specialists, and service delivery teams. This diverse group is backed by a global network of 40,000 developers, creating a powerhouse of expertise for clients in the UK and Ireland. The center facilitates co-creation of solutions aimed at delivering measurable business outcomes on a large scale.

Derek Allison, the General Manager for DXC Technology in the UK and Ireland, expressed the vision behind the center: “The London Customer Experience Center is a space where our clients can bring their most complex technology challenges, engage in meaningful dialogue, and co-create solutions with our highly skilled team. In a world where exponential changes are the norm in business, leaders need trusted partners who can help them design, build, and manage AI-driven enterprises.”

The CEC will support significant public and private organizations in the region, including the Metropolitan Police, Network Rail, Barts Health NHS Trust, insurance companies, the Ministry of Defence, and the Department of Health and Social Care. These collaborations are intended to accelerate digital transformations and improve operational efficiency.

To further strengthen its capabilities in AI integration, DXC is on a hiring spree, aiming to bring in 150 AI specialists in the UK and Ireland. This expansion reflects the company's commitment to equipping businesses with the necessary resources to prioritize and operationalize AI while navigating complex changes across multiple sectors, encompassing government, aerospace, banking, insurance, automotive, healthcare, and life sciences.

“The pressure on organizations across sectors to evolve AI from isolated pilot projects into secure and scalable operational capabilities is immense,” said Bob James, CEO of Velonetic, a service provider focused on modernization in the London insurance market. “The DXC Customer Experience Center creates a hands-on environment where business and technology teams can co-create, validate, and industrialize AI and data-driven solutions on complex platforms.”

Industry analysts recognize the significant opportunity presented by such centers. Georgina O'Toole, Chief Analyst and Partner at TechMarketView, noted, “The success of harnessing digital technologies, including AI, is dependent on multidisciplinary teams that understand both the technology and the organizational, cultural, and regulatory hurdles involved in deployment and scaling.” She added that facilities like DXC’s are pivotal for addressing specific business challenges and acquiring the technical expertise needed to accelerate solution development and achieve measurable business outcomes.

With its extensive experience in managed infrastructure services, application modernization, and industry-specific software solutions, DXC Technology is poised to transform technological landscapes for clients worldwide. Those interested in learning more about DXC and its offerings can visit dxc.com.

In summary, the opening of the London Customer Experience Center represents DXC's dedication to fostering innovation and collaboration in AI technology, facilitating real-world applications that drive business success and sustainability in a rapidly evolving digital landscape.