Transcosmos Achieves ISO 9001 Certification to Strengthen Quality Management in Malaysia

Transcosmos Earns ISO 9001 Certification in Malaysia

In a significant achievement, transcosmos has officially been certified with ISO 9001 in Malaysia, marking an important step in its commitment to quality management. This certification is part of the company's strategy to enhance its operational standards and service quality internationally. The ISO 9001 standard is recognized globally as a benchmark for quality management systems, ensuring organizations meet customer and regulatory requirements.

Founded in 2014, transcosmos established its Malaysian branch, TRANSCOSMOS(MALAYSIA) SDN BHD, to cater to both local and international clients. The company delivers an array of services, from contact center operations and digital marketing to IT outsourcing, capitalizing on Malaysia's diverse talent pool consisting predominantly of Malays, Chinese, and Indians. Currently, the company operates with over 1,100 employees across three main locations in Kuala Lumpur, allowing for comprehensive multilingual service delivery.

Over recent years, transcosmos has concentrated its efforts on advancing its customer experience (CX) and business process outsourcing (BPO) services. By centralizing clients' back-office operations, human resources, and accounting tasks in Malaysia, the company ensures that services are delivered in multiple local languages, adapting to each client's requirements effectively.

Achieving ISO 9001 certification not only highlights transcosmos's dedication to operational excellence but also fosters a more standardized approach across its services. This consistency is crucial for maintaining high-quality services and aiding clients in meeting their operational demands efficiently, ultimately driving employee satisfaction as well.

The newly awarded ISO 9001 certification encompasses a wide range of registered activities including:

- Contact Center Services
- Data Management Services
- Global E-Commerce Services
- IT Outsourcing Services
- Corporate Services, covering areas such as business development, human resources, finance, and administration.

As transcosmos expands its global footprint—with 186 locations across 36 countries—it is increasingly focused on scaling its services to provide customer support that aligns with local business practices and regulations. The use of Malaysia as a central hub underlines the company's strategy of capitalizing on regional expertise while delivering high-quality services tailored to diverse market demands.

Transcosmos's long-term vision embraces the expansion of e-commerce, providing innovative services that ensure clients can navigate the complexities of modern commerce. By being acknowledged as a constructor of superior quality management systems, transcosmos positions itself as a vital partner in the digital transformation journey of its clients.

For clients, this certification acts as a reassurance that they are working with a company committed to maintaining the highest quality standards, which, in turn, contributes to their operational success. As transcosmos continues to grow, it remains determined to adapt and thrive in the shifting landscape of global services, pointedly through its strategic base in Malaysia.

To learn more about transcosmos and its services, visit the company's official website.