Introduction
In the construction industry, effective communication is crucial for project success. Kawanishi Gumi, based in Hokkaido, recognized the challenges of communicating with clients amidst their busy schedules. To address these challenges, they embraced a digital solution: the "Plantable" communication app developed by FDC Inc.
Background of Plantable's Implementation
Kawanishi Gumi encountered instances of miscommunication with clients, which highlighted the need for a more efficient way to share ideas and feedback. Traditional face-to-face meetings often fell short due to clients' limited availability. Consequently, they began their search for a digital tool that could facilitate better communication by using keywords like "client communication tool" in online searches.
Utilization of Plantable
The app has primarily been integrated during the proposal phase of housing projects. Plans are uploaded onto Plantable, allowing clients to pin their comments directly onto the blueprints. This feature enables real-time feedback, fostering an environment where clients can express their needs comfortably, without the pressure of a scheduled meeting.
Positive Changes Post-Implementation
Post-implementation of Plantable, Kawanishi Gumi noticed a significant enhancement in their meeting efficiency. By reducing the number of face-to-face meetings, they found that the quality of discussions improved, resulting in richer, more productive conversations. Clients have also embraced the app, reporting increased satisfaction with their engagement in the planning process. Feedback such as, "I felt confident after our meeting because we thoroughly discussed everything," has become common.
About the Plantable App
"Plantable" is a specialized messaging app for builders that facilitates a new form of communication between contractors and clients. Developed collaboratively with builders, the app leverages over 20 years of expertise from IT professionals at FDC to strengthen bonds with clients, making discussions about dream homes more accessible. The app primarily addresses three main issues: eliminating misunderstandings, streamlining the specification discussions, and simplifying the sharing of project information and schedules.
Conclusion
For construction firms facing communication challenges, Plantable offers a modern solution that bridges gaps and enhances client relationships. With its user-friendly interface and effective features, it aims to make the construction process smoother and more enjoyable for both builders and clients alike. Feel free to explore further by visiting the service page and downloading detailed documents available on the FDC website.