Protect Yourself from Utility Scams This Holiday Season with PSEG Long Island's Awareness Campaign

PSEG Long Island Alerts Customers to Holiday Utility Scams

As we approach the holiday season, a time characterized by stress and increased consumer activity, it's crucial to stay vigilant against potential scams. PSEG Long Island is urging its customers to be aware of the tactics that scammers use to exploit this busy time of year, emphasizing the message: "Slow Down. Verify. Stop the Scam."

Understanding the Risk

The holiday season often sees a spike in fraudulent activities, particularly targeting unsuspecting households and local businesses. Scammers have been known to impersonate PSEG Long Island representatives, threatening to cut off utility services unless immediate payments are made. This method relies on creating a sense of urgency that pressures victims into making hasty decisions without verifying the claims.

Lou DeBrino, Vice President of Customer Operations at PSEG Long Island, shared, "Scammers may contact customers via a phone call, an unexpected visit, or even advanced digital means. They aim to create panic, making customers overlook obvious signs of deceit. If someone claims to be from PSEG Long Island and threatens to disconnect your service, take a step back. Always verify independently by reaching out to PSEG Long Island directly."

Essential Tips for Consumers

1. Identify Common Scam Techniques

Scammers typically demand immediate payment through electronic payment platforms. It's critical for consumers to understand that PSEG Long Island does not endorse external online payments except through the official My Account service.

2. Be Wary of Caller ID Spoofing

Many scammers use technology to make their calls appear as if they are coming from PSEG Long Island's official number. Don’t be fooled by this deceptive practice.

3. Know Legitimate Payment Methods

PSEG Long Island will never mandate customers to use specific payment methods or quick payment channels such as prepaid debit cards or cryptocurrency like Bitcoin.

4. Don’t Pay Upfront for Installation

If contacted by someone demanding a deposit for the installation of services or equipment, remember that PSEG Long Island does not require any deposits.

5. Verify In-Person Visitors

Scammers may knock on your door posing as PSEG Long Island employees. Real representatives carry company ID and will provide information upon request. If unsure, do not let them into your home and call the customer service line for confirmation.

6. Stay Safe from Fake Websites

Be cautious of websites that mimic legitimate utility sites. PSEG Long Island’s official domain is "psegliny.com". Always ensure that you are using official channels for any transactions.

Responding to Potential Scams

If you receive a suspicious call or visit, or if you're overwhelmed by any request for payment, take a breath and follow the mantra: "Slow Down. Verify. Stop the Scam." This simple framework allows you to take a moment, verify the information provided, and make informed decisions without succumbing to pressure.

PSEG Long Island, in partnership with Utilities United Against Scams (UUAS), remains committed to educating customers about the ever-evolving techniques employed by scammers. In recent efforts, UUAS has successfully deactivated over 14,830 numbers misused by scammers targeting utility customers.

For additional information about ongoing scams or guidance on safe utility practices, visit the PSEG Long Island website at psegliny.com. If you suspect you are being targeted by a scam, please contact PSEG Long Island directly at 1-800-490-0025 to verify the communication and ensure your safety.

In conclusion, as you enjoy the holiday festivities, keep this advice close to heart and safeguard against utility fraud. Staying informed and cautious can significantly diminish the risks associated with these scams.