Shift Management Success
2025-12-23 02:25:46

Revolutionizing Shift Management in Tokyo's Subway with HRBEST: A Case Study

Recent Adoption of HRBEST in Tokyo's Subway



In a significant stride towards enhancing operational efficiency, Tryeting, an AI venture founded at Nagoya University, has recently collaborated with Main, a Tokyo-based staffing and human resource development firm. This partnership has introduced the automated shift creation tool HRBEST to streamline the scheduling of concierge staff at Tokyo metropolitan subway stations.

Background: A Need for Efficiency

Main operates concierge services across numerous subway stations in Tokyo, catering to the needs of both domestic and international travelers. With around 1,200 shift positions to fill every month for over 100 staff members, crafting these schedules had become an unwieldy and labor-intensive task. Each staff member’s individual requests and working conditions added layers of complexity, making it essential to seek a solution that could alleviate this burden.

Given the urgent need to prevent reliance on specific individuals for scheduling and improve overall operational efficiency, the decision was made to incorporate Tryeting's HRBEST into their processes.

Results: 20% Reduction in Shift Scheduling Time

The implementation of HRBEST has proven transformative. On average, there has been a 20% reduction in the time it takes to finalize shifts. Instead of spending several days creating schedules manually, the process has been shortened by a full day, allowing staff to allocate their time and energy more effectively.

Key achievements since the adoption include:
  • - Streamlined Scheduling: After some initial adjustments post-automation, HRBEST allows the input of various staff conditions, such as possible working days, shifts, and hours, into one comprehensive scheduling solution.
  • - Customization: HRBEST takes into account individual requests and requirements, optimizing the scheduling around each staff member’s preferences and capabilities.
  • - Ease of Transition: The tool's ability to accept bulk data imports has made shifting from previous manual processes to an automated system smooth and accessible.

Feedback from Main’s Management

The staff responsible for scheduling at Main have noted a significant ease in their workload due to the foundation HRBEST provides. Previous efforts to create schedules from scratch are no longer necessary; now, the system generates an initial draft that can be tweaked as needed. Although there remains room for improvement in fully utilizing the system, the initial benefits of reduced labor input have been clearly felt.

HRBEST’s Features: A Deep Dive

What sets HRBEST apart? This innovative tool employs AI to automate the shift scheduling process using just two simple steps. It offers:
1. Smart Handling: The submission and distribution of shift preferences can be managed through a mobile device, eliminating the risk of miscommunication and data entry errors.
2. Skill-Based Deployment: Shifts are assigned based on each staff member's skills, ensuring efficient placement according to operational needs while maintaining balance across teams.
3. Automated Creation: By clicking a button, managers can receive a fully populated shift schedule tailored to personnel availability and individual preferences.

HRBEST is designed not just to fill shifts but to optimize workforce management in a way that is both responsive and intelligent, effectively addressing the common challenges faced by organizations amid labor shortages.

Company Background: Main and Tryeting

Main, established in 1988, has prioritized a philosophy centered around human strength and hospitality. As a partner in growth, they have offered services from recruitment to training, ensuring support for business expansion and organizational development.

Tryeting, founded in 2016, specializes in automating complex operational tasks through its AI technologies, such as HRBEST and the no-code forecasting tool UMWELT. Their contributions span across supply chains, enhancing efficiency while reducing costs.

Through this partnership, both companies are committed to reshaping how enterprises manage their human resources effectively in an evolving landscape.

For more information, visit Tryeting and explore the HRBEST product page.


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Topics Consumer Technology)

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