Transform Your Email Support Skills: Free Webinar
Are you looking to elevate your email support capabilities? Join us on
June 25, 2025, for an enriching online seminar titled
"Learn from Email Support Experts: Email Handling and Writing Course" hosted by the Marketing Association Inc. Based in Tokyo, this engaging session is designed for customer support representatives who want to develop strong email communication skills.
Webinar Overview
In this free online seminar, attendees will gain insights into the fundamentals of email support. The course structure consists of engaging
video lectures paired with review tests to reinforce understanding. By the end of this session, you will have a solid foundation in effective email correspondence.
What You Will Learn
This beginner-friendly course will cover:
1.
Understanding customer emails
2.
Effective writing techniques
3.
Structure your emails for clarity and impact
Are you new to email response? Perhaps you want to enhance the quality of your email communication? This webinar is tailored for you!
Who Should Attend?
This seminar will be invaluable for:
- - Those who have never learned the basics of email support
- - Individuals looking to overcome their anxiety regarding email communication
- - Customer support team members who seek to ensure they are providing appropriate email responses
- - Employees wanting to improve their email writing confidence
- - Organizations looking for effective training methods for their support staff
How to Participate
1.
Registration: Sign up through our provided link. After registration, you will receive an automatic email with the Zoom link to join the seminar.
2.
On the Day: Log in to Zoom ahead of time. Our facilitator will kick off the session and guide you through the video content.
3.
Review Exercises: Engage with interactive review tests using Zoom polling features to solidify your learning experience.
4.
Discussion: Post-test discussions will ensure clarification of all covered materials.
Schedule
| Time | Content |
|---|
| --- | ---------------- |
| 13:55 - 14:00 | Access the Zoom link |
| 14:00 - 14:05 | Seminar Opening |
| 14:05 - 14:15 | Video on "Interpreting Customer Emails" + Review Quiz |
| 14:15 - 14:30 | Video on "Writing Emails - Structure" + Review Quiz |
| 14:30 - 14:50 | Video on "Writing Emails - Power Writing" + Review Quiz |
| 14:50 - 15:00 | Closing Remarks |
Bonus for Participation
Participants who complete the follow-up survey post-seminar will receive a
free collection of commonly used email templates for customer inquiries. Don’t miss this opportunity to enhance your skills further!
Event Details
- - Date: June 25, 2025
- - Time: From 14:00 to 15:00 (Access begins at 13:55)
- - Platform: Online via Zoom
- - Cost: Free
- - Organizer: Marketing Association Inc.
Company Information
Company Name: Marketing Association Inc.
CEO: Hirokazu Nakazono
Location: 1-1-15 Ikunohara, Taito, Tokyo, Japan
Capital: 17.5 million yen
Business Focus: BPO operations including call center support and EC management.
Find out more by visiting our corporate website:
Marketing Association
For detailed services:
We look forward to seeing you at the webinar and helping you on your path to mastering email support!