Riyadh Air and IBM Unveil the First AI-Native Airline in Aviation History

The Dawn of the AI-Native Airline: Riyadh Air and IBM Join Forces

In an unprecedented move, Riyadh Air and IBM have officially launched the world's first AI-native airline, a groundbreaking initiative aimed at transforming the aviation sector. Announced at IBM Think Riyadh 2025, this partnership marks a pivotal shift in how airlines operate by embedding artificial intelligence at their core. With an ambitious vision, this collaboration is set to redefine not just the operational capabilities of an airline but also the fundamental experiences of employees and travelers.

Riyadh Air has taken a bold step by starting from scratch, steering clear of outdated legacy systems that have hindered innovation in many sectors. Adam Boukadida, Chief Financial Officer of Riyadh Air, emphasized this strategic choice, stating, “We had a clear choice—be the last airline built on legacy technology or the first built on the platforms that will define the next decade of aviation.” The result is a fully AI-driven operational model that aims to offer unparalleled services to its customers.

Leveraging IBM’s Expertise

This venture incorporates IBM Consulting's extensive technological and industry expertise, utilizing tools like IBM Watsonx Orchestrate. The collaboration involves over 60 partners, including tech giants such as Adobe, Apple, FLYR, and Microsoft. By harnessing the potential of AI, the airline plans to integrate operations seamlessly, enhancing efficiency and passenger experience.

Initial flights are set to commence, with full commercial operations expected in early 2026. The companies have been working together for three years, and their collective efforts have culminated in this exciting development that promises to set new standards in the air travel industry.

Transforming Employee and Customer Interactions

An integral aspect of Riyadh Air's AI strategy is its impact on employee experiences. The airline plans to implement a personalized digital workspace powered by AI, allowing staff easy access to HR services and managerial tasks through a single chat interface. This technological advancement is especially crucial as Riyadh Air aims to double its workforce over the next year.

Moreover, AI-powered mobile applications will enable a cohesive journey for both employees and guests. By providing proactive, contextual assistance, staff will be equipped to offer personalized services tailored to passenger needs, enhancing overall satisfaction.

For customer care, innovative AI-driven voice bots will work alongside human agents to deliver attentive, personalized support. By leveraging contextual data, these systems will anticipate traveler requirements, making the travel experience smoother and more enjoyable.

Operational Efficiency as a Game Changer

Riyadh Air is engineered for operational efficiency from the ground up. Free from legacy system constraints, the airline utilizes AI to create new revenue pathways and foster innovation throughout its operations. IBM Consulting has implemented an enterprise performance management suite that brings financial and operational data together, allowing for real-time insights and informed decision-making.

This integrated framework will not only enhance operational efficiency but will also optimize route profitability, positioning Riyadh Air strongly within the competitive aviation landscape.

Aiming for Global Connectivity

The partnership is not merely about creating a technologically advanced airline; it is also about expanding Saudi Arabia's connectivity on a global scale. Riyadh Air aims to serve more than 100 destinations by 2030, establishing the Kingdom as a key player in international travel. Through a commitment to sustainability and advanced safety practices, the airline looks to provide an exceptional service experience that showcases authentic Saudi hospitality.

In summary, Riyadh Air's innovative approach and partnership with IBM signal a new era for aviation. By setting out to be an AI-native airline, they are not only improving operational efficiency but also paving the way for how airlines can enhance customer and employee engagement in the future. With significant ambitions ahead, the world will soon witness the future of flying as envisioned by Riyadh Air and IBM.