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All Access with Andy Garcia Features Gladly

In an exciting upcoming episode of All Access with Andy Garcia, viewers will discover how Gladly, a Customer Experience platform powered by Customer AI, is redefining interactions between brands and their customers. The show aims to explore the common frustrations associated with AI-driven customer service and how Gladly is paving a new path.

The Frustration with AI in Customer Service

Recent studies indicate that a staggering 91% of consumers have dealt with unsatisfactory digital service within the past year. As a result, around 70% of these frustrated individuals might change brands after just one bad experience with AI. The primary issue stems from companies layering AI on top of outdated ticketing systems, which often leads to impersonal and robotic exchanges. However, Gladly introduces a groundbreaking approach that focuses on collaboration rather than replacement.

According to Charlie Besecker, CEO of Gladly, the company's philosophy is centered on the belief that customers don't want to feel like just a case number during their interactions with brands. “They want to be recognized and helped in a manner that is both quick and personal,” he explains. Customer AI serves as the backbone of this transformative strategy, equipping agents and automation with the intelligence required to provide service that is both remarkably efficient and human-centric.

The Power of a Personal Touch

The episode will also feature MaryRuth's, one of Gladly's satisfied customers, who employs a Gladly-powered AI assistant that feels so natural, it’s akin to chatting with a real person. This stands in stark contrast to the generic chatbots that plague customer service experiences today, often prompting customers to insist on connecting with a human representative.

As Jim Rodden, Chief People Officer at MaryRuth’s puts it, “Our customers reach out expecting the warmth and reliability they know from our products. Gladly assists us in consistently delivering that experience, whether that first response comes from AI or a human.”

Raising Awareness on National Television

By promoting this vital topic to a national audience, All Access with Andy Garcia challenges the status quo: will customer service continue to be mired in the frustrations of AI, or can businesses adopt innovative approaches that foster trust and loyalty among their customers? Gladly’s narrative posits that it is indeed possible to achieve the latter.

About All Access with Andy Garcia

All Access with Andy Garcia is a Public Television program committed to highlighting the stories behind innovative companies and their societal contributions. Hosted by the renowned actor Andy Garcia, the program aims to provide viewers with insightful content that informs and inspires. To learn more, visit www.allaccessptv.com.

About Gladly

Powered uniquely by Customer AI, Gladly stands out as the sole Customer Experience platform that places the customer—rather than tickets—at the core of every interaction. Trusted by some of the most customer-focused brands in the world, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly helps organizations craft customer experiences that are both highly efficient and deeply personal. Discover more at www.gladly.ai.