Hyland's Game-Changing Content Innovation Cloud Wins IDC's 2025 Customer Satisfaction Award

Hyland Triumphs at IDC with Customer Satisfaction Award for Content Management

Hyland, a trailblazer in the realm of content management solutions, proudly announces its receipt of the prestigious IDC 2025 Customer Experience (CX) Award. This accolade recognizes Hyland for setting a benchmark in customer satisfaction within the content management and experience sector. The award places Hyland alongside the highest-rated providers in IDC's global CX Path survey, which evaluated over 200 suppliers based on feedback from nearly 2,900 organizations worldwide.

The IDC Customer Satisfaction Award highlights Hyland's outstanding performance across more than 30 metrics related to customer satisfaction. Key factors contributing to Hyland's success include product innovation, ease of integration, value generation, and customer service excellence. The company has consistently outperformed industry averages, with clients praising its ability to deliver innovative capabilities such as agentless automation, advanced analytics, and seamless ecosystem integration. These features are pivotal in driving measurable business value for its customers.

"Customer success and an unwavering commitment to product innovation are core principles at Hyland," stated Rob Kaloustian, Hyland's Chief Customer Officer. "This recognition firmly supports our belief that our Content Innovation Cloud platform and our agentless automation solutions are delivering significant, measurable results."

The IDC CX Path survey revealed that 72% of organizations plan to increase their investment in content management and experience applications in the coming year, with a strong emphasis on incorporating new features and innovative capabilities. Hyland is leading the market with frequent product enhancements, transparent roadmaps, and top-tier support, enabling clients to confidently tackle evolving business needs.

Founded on the promise of delivering ubiquitous business intelligence, Hyland continues to empower organizations worldwide with solutions that promote actionable insights and fuel automation. Their innovations have become foundational for connected and empowered enterprises, where teams leverage the power of artificial intelligence to redefine their operations and customer interactions.

For more information about Hyland's platform and offerings, visit Hyland.com.

About Hyland

Hyland, the creator of the Content Innovation Cloud, provides organizations with the intelligence they need to gain actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many Fortune 100 companies, Hyland's solutions lay the groundwork for a connected, empowered enterprise. By leveraging AI, their technology redefines how businesses operate and engage with customers. For further insights into Hyland's platforms and services, please visit Hyland.com.

This award not only signifies Hyland's commitment to excellence but also serves as a testament to the company’s relentless drive for innovation in its pursuit of maximizing customer satisfaction. As the market for content management continues to expand, Hyland is poised to maintain its leadership position by focusing on the evolving needs of its clients, ensuring they remain at the forefront of content experience management.