Creating a Unique Hiring Culture with Conversational Interviews at OM Network Co., Ltd.

Exploring OM Network's Unique Hiring Approach

OM Network Co., Ltd., headquartered in Niigata City, Japan, has established a distinctive hiring culture characterized by what they call 'conversational interviews'. These interviews have been integral to their recruitment process since the company's inception, allowing candidates to express themselves in a more relaxed and natural environment.

The Essence of Conversational Interviews

Unlike traditional interviews constrained by formal questioning and rigid evaluations, OM Network believes that a comfortable dialogue reveals a candidate's genuine character. Rather than creating a space for applicants to be scrutinized, OM Network focuses on ensuring that candidates can express themselves authentically. This leads to a mutual understanding that transcends the simple hiring process of selecting candidates.

Shifting Perspectives on Interviews

The fundamental approach at OM Network is that interviews serve as a platform for understanding, not merely a selection process. Many candidates often feel nervous during interviews, struggling to communicate their true selves. In contrast, OM Network creates an atmosphere where both the interviewer and the applicant engage in a meaningful exchange, which feels more like a pleasant conversation than a test.

For example, during a typical interview, an interviewer might pose a light question like, ‘What are your dreams for the future?’ rather than focusing on structured responses. This encourages candidates to open up about their aspirations and personal values, facilitating a deep conversation that helps both parties explore relevant life goals. The company's commitment to this style is unwavering, regardless of the interview's context—be it a new graduate or mid-career recruit.

The Natural Flow of Conversation

Conversational interviews at OM Network thrive on spontaneity. Interviewers welcome deviations from initial discussion points, believing that these off-topic moments often reveal a candidate's core values and personality. Interviewers engage actively, respond honestly, and create an environment where saying 'I don’t know' is perfectly acceptable.

The dialogue not only helps candidates convey their thoughts but also allows the interviewer to appreciate the individual behind the resume. Through meaningful exchanges, OM Network avoids penalizing candidates based on their speaking skills. Instead, they seek to understand the individual’s perspectives and values without putting pressure on them to perform.

Emphasis on Individuality

The purpose of these interviews extends beyond assessing candidates for their suitability; it aims to respect and support individuals in showcasing their true selves. An example of such a dialogue might be:

Interviewer: “Do you have any dreams for your life?”
Candidate: “Hmm, I would love to have my own small shop one day.”
Interviewer: “That’s wonderful! What attracts you to the idea of a shop?”
Candidate: “I enjoy being in spaces where people gather. I believe creating a place where I can set my own pace can enrich my life.”
Interviewer: “That’s a beautiful perspective. Many jobs actually involve creating spaces for others to feel comfortable as well.”
Candidate: “I feel a sense of relief hearing that!”

This kind of dialogue fosters an environment of mutual respect, where the conversation itself nurtures clarity regarding the candidates' values and fits for the company—without the pressure of a pass/fail scenario.

Why Maintain This Conversational Approach?

Since its inception, OM Network has believed that true human essence can only be exposed through organic conversation. When applicants are relaxed, they tend to reveal their enthusiasm, future aspirations, and the values they hold dear. This atmosphere has led to a significant reduction in mismatches following recruitment, allowing employees to thrive in an environment that respects their individual paths.

Additionally, OM Network ensures that they do not delve into overly personal questions during interviews and respect candidates' boundaries regarding topics they prefer not to discuss. They promise to use any shared information solely for the purpose of recruitment, maintaining confidentiality and responsible management of applicant information.

Feedback from Applicants

Candidates who have experienced these interviews often express positive feedback, noting that:

- They felt relaxed during the interview, contrary to typical stress.
- They were able to share significant insights about themselves.
- The interview atmosphere mirrored the friendly corporate culture.
- It was refreshing to engage in a dialogue rather than merely respond to questions.

This innovative interview style effectively captures the essence of OM Network's values and work environment.

Comments from HR and Leadership

HR Manager Commentary

“Our interviews have been centered around a natural, conversational style since our founding. We understand that conversations can veer off-topic, and we embrace that. It is often through these tangents that we discover true values. When candidates speak freely, it allows us to envision how they might fit into our organizational culture.”

CEO Commentary – Shinya Yamagishi

“Interviews should not be a mere formality to dictate pass or fail. They represent a time for both parties to envision their futures together. Consequently, we prioritize creating a relaxed atmosphere, understanding that it brings forth a person's true nature. We will continue to prioritize fairness and transparency in our hiring process, ensuring candidates feel secure and valued throughout.”

Join Us!

If this approach resonates with you and you feel like sharing your story, we encourage you to apply!
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Click here for mid-career recruitment