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Introducing Decisiv's SRM Discovery Trackers

Decisiv, Inc., a leader in Service Relationship Management (SRM) solutions, has made a significant announcement that is set to transform service operations in the commercial vehicle industry. They've introduced two new versions of their Discovery Management Reporting systems: a no-cost Starter Pack and a premium subscription version. These innovative SRM Discovery Trackers are designed to provide detailed insights into service activities, leading to enhanced operational efficiency.

Understanding the New Offerings

The Discovery Trackers consist of three key components: Status Tracker, Workflow Tracker, and Communication Tracker. Each component works seamlessly to deliver actionable management reports that help identify potential bottlenecks in service processes, monitor workflow durations, and assess customer communication effectiveness. This holistic approach allows service centers to optimize their operations and improve overall service delivery.

Status Tracker

The Status Tracker is essential for pinpointing potential roadblocks in service performance. It evaluates metrics on asset turnaround times, tracking service at various levels—overall, dealer, service advisor, and individual cases. This feature aids in reducing the time assets spend out of service and offers a detailed history of a service event from case creation until the last status update. Users can leverage these insights to adopt practices that streamline service delivery, leading to significant time savings.

Workflow Tracker

Following closely is the Workflow Tracker, which focuses primarily on workflow durations and service times across each phase of service delivery. By offering critical metrics about how long assets remain in service, this tracker allows users to gauge whether operational changes yield the desired improvements. It fosters a culture of consistency, enhancing service efficiency and ultimately translating to higher revenues for service providers.

Communication Tracker

Lastly, the Communication Tracker provides invaluable insights into the level of digital interaction with customers during the repair process. This feature enables service teams to assess and compare their communication effectiveness, ensuring they achieve targeted levels of customer engagement daily. By enhancing the transparency of service events, this tracker helps elevate customer satisfaction, fostering long-term loyalty.

Key Benefits to Service Operations

The integration of these Discovery Trackers into service operations holds the promise of significant benefits, including:

• - Faster asset recovery: Quicker return of serviced assets to customers.
• - Improved workflow efficiency: Enhanced turnaround times leading to greater productivity.
• - Increased revenue opportunities: More time allocated to productive wrench time for technicians.
• - Higher service event volumes: A stream of services leading to peak operational performance.
• - Faster customer approvals: Smoother approval processes for service estimates.
• - Reduced customer inquiries: Fewer communications from customers seeking updates.
• - Better overall customer experience: Elevated service quality through improved communication and efficiency.

Accessibility and Subscription Details

The no-cost SRM Discovery Trackers Starter provides an overview of service performance and is available immediately to dealers using the Decisiv SRM platform. Customers who subscribe to any existing SRM Discovery Trackers can access all three trackers at no additional cost. This approach not only democratizes access to valuable service insights but also encourages widespread adoption across the industry.

About Decisiv, Inc.

Headquartered in Virginia, Decisiv, Inc. provides the largest asset service management ecosystem in North America for the commercial vehicle sector. With a robust SRM platform serving over 5,000 service locations and managing more than 4 million service and repair events annually, Decisiv plays a pivotal role in shaping the future of asset management. Their platform connects various stakeholders in the service chain, from dealers and service providers to OEMs and fleets, ensuring that critical, actionable data is always available at the point of service.

For more insights on how Decisiv can revolutionize your service operations, visit their website.