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Event Report: Navigating the Challenges Between Management and Staff

On August 20, 2025, Trustyyle Inc., based in Chuo, Tokyo, held an in-person event titled "How to Overcome the Dilemma Between Management and Staff" at the HR Library. The event aimed to shed light on the often-overlooked role of HR professionals as gatekeepers, providing crucial support to leaders while balancing employee needs. The session lasted for two hours and was led by notable guest speaker, Mr. Shinnosuke Hirose from Encounter Design.

Background and Purpose

In today's business landscape, entrepreneurs and innovators frequently garner the spotlight, yet it is the supportive figures—often referred to as gatekeepers—who play a key role in an organization’s success. HR professionals find themselves at the forefront, often caught in the middle between management and staff, dealing with various challenges.

This event was designed to address these challenges by focusing on the gatekeeper role, illustrating how HR professionals can mediate effectively between leadership and employees. One of the event's highlights was a conversation with Mr. Mitsu Okamoto, a member of the Community Empowerment Team (CET) at HR Library, who elaborated on the dynamics involved in being a gatekeeper. The goal was to help attendees discover insights and strategies for effectively driving their organizations forward, even when facing challenges from both sides.

Event Details

• - Event Name: Overcoming the Dilemma Between Management and Staff
• - Date & Time: August 20, 2025 (Wednesday), 19:00 – 21:00
• - Location: HR Library, 1-12-7 Nihonbashi Kakegawacho, Chuo, Tokyo, 6F WACROSS NINGYOCHO
• - Theme: Exploring the Mindset and Techniques of Gatekeepers
• - Speakers:

- Mr. Shinnosuke Hirose, CEO of Encounter Design, experienced in experiential learning, industrial counseling, game design, and business consulting.
- Mr. Mitsu Okamoto, actively involved in the HR Library since its preparatory phase, shared insights from his extensive career in HR, which encompasses recruitment, education, labor management, and more.

Participant Feedback

Attendee surveys revealed a wealth of reflections and insights, highlighting the effectiveness of the event. Many participants commented:

• - “The role of the gatekeeper is now clearer to me!”
• - “In a space where founders often get the limelight, it was refreshing to focus on the supporters.”
• - “I realized how much I rely on gatekeepers myself.”
• - “The structured language helped clarify what being a gatekeeper involves, significantly enhancing my understanding.”

Main Outcomes and Future Prospects

The primary achievement of this event was participants' newfound understanding of the gatekeeper role and its significance, along with action items to enhance their effectiveness in this capacity. The workshop aspect enabled attendees to visualize their own behaviors and actions as gatekeepers. As one participant put it, “I have gained confidence knowing how my usual activities impact management and the team.”

The HR Library aspires to be a place of learning and networking for all involved in HR, following its tagline, “Learning with Friends, Shaping the Future.” We look forward to hosting more insightful events and will update participants on upcoming sessions through our official website and social media channels.

About the HR Library

The HR Library opened on April 1, 2024, in Tokyo's Ningyocho to provide a co-working space and community for HR professionals. With over 2,500 books related to human resources and more than 700 members, it aims to foster growth and collaboration within the field.
Location: 1-12-7 Nihonbashi Kakegawacho, Chuo, Tokyo, 6F WACROSS NINGYOCHO
Established: April 1, 2024
Official Website: hr-library.jp
Official X: hr_library0401
Official LinkedIn: HR Library LinkedIn