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Understanding the Training Needs of Gen Z Frontline Workers

As Generation Z (Gen Z) enters the workforce, their expectations for training and support are significantly different from previous generations. A recent report by Axonify has unveiled some startling statistics about the state of training for these workers, revealing that a staggering 77% of them feel underprepared due to inadequate job-specific skills training. This disconnect not only hinders their ability to complete tasks efficiently but also takes an emotional toll, with nearly two-thirds feeling overwhelmed and anxious in these situations. What's more, over half report feelings of embarrassment, and 14% even contemplate quitting their jobs due to training inadequacies.

The Shift in Training Expectations

To shed light on these issues, Axonify conducted a survey involving 500 frontline workers from Gen Z in the United States. The results indicate a clear need for targeted and ongoing training rather than a one-time onboarding experience. Alarmingly, one in three respondents indicated they received no training post-hiring, and 37% expressed a lack of time to learn while on the job. A substantial 34% found the training content irrelevant or disengaging, which has serious implications for employee retention and satisfaction.

Gen Z's desire for consistent training is evident from their responses: 67% believe that improved training would alleviate burnout, while 81% think that strong support during their roles would make them more likely to remain in their positions.

The Importance of Relevant and Personalized Training

For Gen Z workers, training must go beyond quantity; it must also prioritize relevance and practicality. Many respondents reported that training materials do not address their daily challenges or inspire confidence. Notably, 24% stated they felt no boost in confidence after completing their training.

Dave Carter, Chief Revenue Officer at Axonify, emphasized the importance of rethinking training strategies to support this new generation effectively. “By providing personalized, engaging, and accessible training programs, organizations can bridge existing skills gaps and improve employees' confidence and productivity,” he stated. The urgency of adapting strategies to meet the preferences of Gen Z is evident as employers seek to cultivate a resilient and effective workforce.

Desired Training Formats

Interestingly, Gen Z workers aren't resistant to training; rather, they call for more dynamic and tailored approaches. Half of the participants expressed a desire for training designed specifically around their roles and career aspirations. A significant portion, 35%, preferred short video modules that simplify learning, while another 35% wished for the flexibility to learn via mobile devices.

Training that mirrors real-life scenarios achieves better outcomes, with 90% of participants feeling more confident, 82% being more productive, and 81% experiencing increased job satisfaction when training is suitably aligned with their experiences and challenges.

Conclusion: The Future of Training for Gen Z

As digital natives, Gen Z is eager to engage with their workplaces if given the opportunity to grow and develop through relevant training. When employers provide practical, personalized, and accessible training solutions, they not only promote the success of their employees but ensure long-term organizational growth. The findings from Axonify serve as a crucial reminder that adapting to the needs of this emerging workforce is not just beneficial—it's essential for the longevity and effectiveness of frontline companies.

To dive deeper into the specifics of this report, visit Axonify for a complete view of how best to support Generation Z in the workplace.