Volaris Introduces Disruption Assistance for Flexible Travel Options
Volaris has recently rolled out an innovative service known as Disruption Assistance, designed to provide travelers with greater flexibility and control when facing travel disruptions. This new offering, powered by Hopper Technology Solutions (HTS), aims to enhance customer experience by proactively managing unexpected delays or cancellations. When a flight experiences a delay of over two hours or a same-day cancellation, travelers who have opted for this service will receive timely notifications. They will then have the option to rebook their flight either with Volaris or another airline without any extra charges. Should the alternative flight options not be satisfactory, customers can also opt for a full refund of their fare while retaining their original flight ticket.
Volaris understands the frustration that can accompany travel interruptions, which is why this service acts as an additional layer of support. It does not replace the standard customer rights and guarantees already in place, but instead complements them, offering travelers enhanced peace of mind and decision-making power. Travellers interested in this premium benefit can easily include the Disruption Assistance service when booking flights through Volaris.com. Pricing for this service will vary depending on the chosen route and other factors, allowing customers to select the level of protection that best fits their travel needs.
In the words of Verónica Nieto Calvo, Director of Ancillary Revenue and Dynamic Pricing at Volaris, “At Volaris, we want our customers to travel with confidence, knowing they have more options available. With Disruption Assistance, we give them the ability to choose how to handle unexpected situations.” This sentiment is echoed by Ella Alkalay Schreiber, Senior Vice President and General Manager of Fintech at HTS, emphasizing that travelers will benefit from immediate, flexible options during disruptions.
The introduction of Disruption Assistance reflects a growing industry trend focusing on passenger flexibility, aligning with modern expectations from travelers today. The service is designed to address the need for seamless travel experiences, allowing customers to make quicker decisions when plans shift unexpectedly. This initiative not only enhances the travel process but also represents Volaris' commitment to innovation within the aviation market.
Volaris invites its customers to explore the new Disruption Assistance service, which is now available subject to its terms and conditions. With this proactive approach to managing travel uncertainties, Volaris continues to pave the way for a more customer-friendly flying experience.
Whether it's through intuitive rebooking options or straightforward refund processes, Volaris aims to ensure that every traveler has the necessary tools and resources to manage their journeys confidently, even when faced with the most unforeseen challenges.
Volaris understands the frustration that can accompany travel interruptions, which is why this service acts as an additional layer of support. It does not replace the standard customer rights and guarantees already in place, but instead complements them, offering travelers enhanced peace of mind and decision-making power. Travellers interested in this premium benefit can easily include the Disruption Assistance service when booking flights through Volaris.com. Pricing for this service will vary depending on the chosen route and other factors, allowing customers to select the level of protection that best fits their travel needs.
In the words of Verónica Nieto Calvo, Director of Ancillary Revenue and Dynamic Pricing at Volaris, “At Volaris, we want our customers to travel with confidence, knowing they have more options available. With Disruption Assistance, we give them the ability to choose how to handle unexpected situations.” This sentiment is echoed by Ella Alkalay Schreiber, Senior Vice President and General Manager of Fintech at HTS, emphasizing that travelers will benefit from immediate, flexible options during disruptions.
The introduction of Disruption Assistance reflects a growing industry trend focusing on passenger flexibility, aligning with modern expectations from travelers today. The service is designed to address the need for seamless travel experiences, allowing customers to make quicker decisions when plans shift unexpectedly. This initiative not only enhances the travel process but also represents Volaris' commitment to innovation within the aviation market.
Volaris invites its customers to explore the new Disruption Assistance service, which is now available subject to its terms and conditions. With this proactive approach to managing travel uncertainties, Volaris continues to pave the way for a more customer-friendly flying experience.
Whether it's through intuitive rebooking options or straightforward refund processes, Volaris aims to ensure that every traveler has the necessary tools and resources to manage their journeys confidently, even when faced with the most unforeseen challenges.
Topics Travel）
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