SourceCX Honored in Everest Group's CXM Services PEAK Matrix Assessment 2025
In an impressive display of modern customer support services, SourceCX, a division of Sourcefit, has achieved recognition in the prestigious Everest Group's 2025 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This accolade emphasizes SourceCX's significant contributions to transforming the customer experience landscape, particularly within the Americas and Asia-Pacific (APAC) regions.
The Everest Group PEAK Matrix® is regarded as a leading benchmark for assessing service and technology providers within the customer experience sector. It employs a rigorous methodology that not only evaluates the current market impact of firms but also their readiness for future challenges. The assessment identifies organizations that adeptly blend delivery performance with a spirit of innovation, flexibility, and a bold strategic vision.
SourceCX has established itself as a major contender by demonstrating a robust capacity for delivering both nearshore and offshore customer support. Their commitment to investing in adaptable delivery models, coupled with their proprietary technologies that enhance operational efficiency and customer satisfaction, has set them apart. A notable innovation from SourceCX is Knit, an AI-driven team management and engagement platform introduced in 2024. This platform empowers businesses of varying sizes to seamlessly incorporate artificial intelligence into their daily operations, enhancing visibility, and optimizing the management of distributed teams in a cost-efficient manner. Furthermore, Knit integrates HR data, employee performance metrics, and critical operational figures into a single view that connects team performance directly with customer experience outcomes. This holistic approach is increasingly recognized as transformative within the customer experience domain.
Andy Schachtel, the President of SourceCX, expressed pride in the company’s recognition: "It’s an honor to be recognized by Everest Group among leading CX providers in the Americas and APAC. As AI continues to redefine what’s possible in customer experience, we’re proud to be seen as a trusted partner that combines great human talent with technology, innovation, and operational excellence to deliver measurable impact for our clients."
Everest Group remains a leading global research firm, providing data-driven insights and strategic guidance for business leaders. Through their PEAK Matrix® framework, they afford an unbiased evaluation of the service and technology providers across significant global markets.
SourceCX specializes in business process outsourcing, delivering customer experience solutions that are human-centered and technology-driven. With delivery centers located in regions such as the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, SourceCX provides multilingual support, flexible time-zone operations, and highly competitive pricing.
Positioned under Sourcefit, an award-winning BPO and offshore staffing company headquartered in Manila, SourceCX aims to serve diverse clients across multiple industries worldwide. This recognition from Everest Group not only reinforces the importance of quality customer experience management but also highlights the role of innovation and adaptability in this ever-evolving sector.
The Everest Group PEAK Matrix® is regarded as a leading benchmark for assessing service and technology providers within the customer experience sector. It employs a rigorous methodology that not only evaluates the current market impact of firms but also their readiness for future challenges. The assessment identifies organizations that adeptly blend delivery performance with a spirit of innovation, flexibility, and a bold strategic vision.
SourceCX has established itself as a major contender by demonstrating a robust capacity for delivering both nearshore and offshore customer support. Their commitment to investing in adaptable delivery models, coupled with their proprietary technologies that enhance operational efficiency and customer satisfaction, has set them apart. A notable innovation from SourceCX is Knit, an AI-driven team management and engagement platform introduced in 2024. This platform empowers businesses of varying sizes to seamlessly incorporate artificial intelligence into their daily operations, enhancing visibility, and optimizing the management of distributed teams in a cost-efficient manner. Furthermore, Knit integrates HR data, employee performance metrics, and critical operational figures into a single view that connects team performance directly with customer experience outcomes. This holistic approach is increasingly recognized as transformative within the customer experience domain.
Andy Schachtel, the President of SourceCX, expressed pride in the company’s recognition: "It’s an honor to be recognized by Everest Group among leading CX providers in the Americas and APAC. As AI continues to redefine what’s possible in customer experience, we’re proud to be seen as a trusted partner that combines great human talent with technology, innovation, and operational excellence to deliver measurable impact for our clients."
Everest Group remains a leading global research firm, providing data-driven insights and strategic guidance for business leaders. Through their PEAK Matrix® framework, they afford an unbiased evaluation of the service and technology providers across significant global markets.
About SourceCX
SourceCX specializes in business process outsourcing, delivering customer experience solutions that are human-centered and technology-driven. With delivery centers located in regions such as the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, SourceCX provides multilingual support, flexible time-zone operations, and highly competitive pricing.
Positioned under Sourcefit, an award-winning BPO and offshore staffing company headquartered in Manila, SourceCX aims to serve diverse clients across multiple industries worldwide. This recognition from Everest Group not only reinforces the importance of quality customer experience management but also highlights the role of innovation and adaptability in this ever-evolving sector.
Topics Consumer Technology）
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