Enhancing Small Business Outreach with Yeastar's New Outbound Call Center Module

Yeastar Introduces Outbound Call Center Module for P-Series PBX

In a significant move towards enhancing customer engagement for small and medium-sized businesses (SMBs), Yeastar, a global leader in Unified Communications solutions, has unveiled its Outbound Call Center module for the P-Series Phone System. This feature-rich addition is designed to transform the award-winning PBX system into a comprehensive customer engagement tool, addressing crucial gaps in outbound solutions tailored to the needs of SMBs.

Key Features Driving Market Differentiation

The outbound call center capabilities allow businesses to automate and scale their outbound operations with enterprise-level efficiency. From sales prospecting to telemarketing campaigns, this integrated feature empowers SMBs to optimize their customer outreach processes.

For business managers, this results in enhanced control through features such as a versatile 3-in-1 auto-dialer (progressive, power, and no-agent dialing) that can adapt campaigns based on varying business needs. Furthermore, the custom DOD (Direct Outward Dialing) ensures higher response rates by displaying local caller IDs. Features such as streamlined prospect import and outgoing queues simplify campaign setup and prioritization on a large scale, maximizing efficiency.

Real-time monitoring is made possible via the Campaign Wallboard, which provides live performance metrics, agent statistics, and detailed dialing logs. This enables businesses to make immediate adjustments to optimize results.

Frontline agents benefit from a unified interface that consolidates all essential call management functions, access to contact profiles, call disposition logging, and call-back scheduling—all within a single tab. This seamless integration accelerates workflows and ensures compliance by allowing straightforward tracking of interactions.

Arya Zhou, Yeastar's Global Sales Director, stated, "Outbound engagement is no longer a luxury for large corporations. By embedding robust outbound call center features into the P-Series Phone System, we are empowering businesses to free up agents to engage in higher-value conversations instead of manually dialing, logging, and switching between systems."

A Groundbreaking Step Towards Accessibility

The launch of the Outbound Call Center module signifies Yeastar’s commitment to democratizing enterprise-level tools for SMBs. The company now provides a comprehensive contact center suite that includes both inbound and outbound call capabilities, omnichannel messaging (live chat, SMS, social media), and popular CRM integrations. Looking ahead, the solution is poised for enhancements driven by AI, improved CRM integration templates, richer reporting, and more, slated for the 2025 roadmap for the Yeastar P-Series Phone System.

About Yeastar

Yeastar is dedicated to enabling access to digital value, from ownership and adoption to everyday use and management. The company is recognized as a leading provider of unified communications solutions, boasting a robust ecosystem, a global partner network, and over 650,000 customers worldwide. To learn more about Yeastar or to become a partner, visit Yeastar’s official website.